AV Installer (Richmond)

About TLD

As a rapidly growing corporate subdivision of London Drugs, TLD has been a leader in Corporate IT and AV solutions in Western Canada for over 40 years. Providing an exceptional IT portfolio and dynamic AV solutions, we deliver a uniquely integrated technology offering to our business clients.
We strive to always provide expertise in IT and AV fields in one source, with the best technology solutions for our customers.
We have a distinctive, integrated group of professionals; from account managers, inside sales support, project managers, designers, technicians, engineers, help desk service coordinators, logistics and more – we succeed as a team.
Position: Audio Visual Installer

The Audio Visual (AV) Installer is responsible for the installation, configuration, testing, commissioning, and servicing of audio‑visual systems for commercial and residential clients. This role supports both new installations and upgrades of existing systems, ensuring all work meets performance specifications, safety standards, and customer expectations.
The AV Installer works hands‑on with digital displays, projectors, audio systems, equipment racks, control systems, and AV networking infrastructure, while providing professional, customer‑focused service.
Key Responsibilities

Assess client locations and provide recommendations for AV upgrades.
Install, configure, and commission audio‑visual systems in accordance with project specifications and industry standards.
Perform advanced AV installations, including system calibration, configuration, and basic programming.
Install and terminate low‑voltage AV cabling using proper wire types to meet performance requirements and building codes.
Ensure AV equipment, wiring, mounts, brackets, and electronics are installed securely, neatly, and safely.
Conduct system testing, troubleshooting and verification prior to client handover.
Provide guidance and instruction to users on operating new AV systems.
Support service calls, system upgrades, and maintenance of existing AV systems.
Perform equipment pick‑ups and deliveries related to AV installations and service work.
Track and document customer service issues and installation activities.
Maintain a professional presence when interacting with customers, team members, and management.
Follow company safety policies, procedures, and quality standards at all times.
Qualifications

Proven experience as an Audio Visual Installer or in a similar AV/low‑voltage installation role.
Experience working in the Audio Visual Services (AVS) industry.
Technical college diploma, certificate, or equivalent practical experience.
Strong knowledge of audio/video equipment, signal flow, wiring standards, and system setup.
Basic computer literacy and foundational networking knowledge.
Experience with commercial AV systems including presentation spaces, conference rooms, digital signage, and audio systems.
Familiarity with Crestron and/or Extron systems is considered an asset.
Experience with electrical and low‑voltage system installations.
Proficient in the safe use of hand tools and power tools.
Strong interpersonal and communication skills.
Willingness to learn new technologies and stay current with industry advancements.
Some positions may require certifications such as AVIXA's Certified Technology Specialist (CTS).
Benefits

Employee discounts
Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
Employee Discount Program (Sharing our success)
Ongoing In‑House Training & Education Courses (Lifelong learning)
Employee Family Assistance Program (Free confidential counselling)
Employee Recognition Program (Tangible rewards for outstanding work!)
Employees will be scheduled 40 hours per week with flexibility to work evenings and weekends to meet project requirement/timelines.
We offer advancement opportunities through our promote‑from‑within policies, salaries commensurate with experience.
Equal Opportunity Statement

TLD is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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