Key Account Leader

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
Axon's Key Account Leader for Top 1200 are responsible for selling Axon products and services to our law enforcement agencies. This is a quota‑carrying, external field position. Ability to articulate complex solutions, build and maintain senior level relationships, navigate across customer agencies and procurement processes, and lead the Axon team to success is required. The position provides technical and administrative product information, demonstrations, and/or product training.

Location
Remote and traveling 50% of the time, but could be up to 70%.

Territory
Massachusetts

Reports to
Director of Sales, East

What You Do
Territory: Northeast

Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives

Develop and maintain client relationships to ultimately drive revenue growth

Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions

Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities

Cultivate customer relationships and ensure effective service delivery to accounts

Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts

Work with and bring in experts/specialists where required

Oversee and know all account activities for your book of business

Own account relationship and drive overall customer satisfaction for assigned accounts

Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing

May provide customer product training as necessary

Accountable for individual expense budget management

What You Bring

Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience

Minimum of 3 years' experience managing a book of business of Major Accounts

Solution or consultative sales experience working within complex sales processes

Data management experience using Salesforce (preferred) or similar CRM

Strong understanding of Cloud and SaaS

Able to travel 70% + (3-4 days a week on the road) including overnight travel

Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences

Startup experience & some vertical experience

Law Enforcement / Public Safety experience

Team Player: collaborate with various team members regularly

Ready to own & drive the territory

Compensation and Benefits

Competitive On-Target Earnings and 401K with employer match

Uncapped commissions

Discretionary paid time off

A supportive parental leave policy

Ride along with real police officers in real life situations, see them use technology, get inspired

And more…

Base Pay Range
$82,650-$132,240 USD

Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work.

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