Program Manager - Mobile Crisis Response Team

Schedule: Monday - Friday, 8am - 4:30pm

Primary Office Location: 1400 W Greenleaf Ave. Chicago IL 60626

Job Summary
Salary Range: $75,555 - $86,888.25
Sign-on Bonus: $1,500

The Program Manager (591) provides programmatic oversight, clinical quality assurance, and operational leadership for crisis services funded through the IDHS DBHR 591 grant stream. This role is responsible for ensuring that 591-funded programming meets all CCBHC, HFS, Medicaid, and accreditation requirements while achieving outcomes aligned with Trilogy's strategic priorities. It leads clinical quality efforts, monitors compliance, and supports the sustainability of CCBHC-certified crisis programming.

Primary Role During a Crisis Response: Holds primary responsibility for the CCBHC compliance, clinical quality oversight, and performance monitoring of 591-funded crisis services, coordinating closely with the 590 Program Manager, crisis team leadership, and organizational leadership.

Core Responsibilities

Program Oversight and Operations

Oversee day-to-day operations of 591-funded crisis services across designated service areas.

Facilitate Weekly Crisis Leadership Meetings.

Monitor 591 operational performance and ensure alignment with CCBHC, HFS, and grant requirements.

Ensure compliance with Medicaid, HFS, documentation standards, billing, and service eligibility.

Identify operational gaps and develop corrective action plans.

CCBHC Compliance and Clinical Quality

Lead compliance monitoring, documentation reviews, audit preparation, and quality reporting.

Ensure services meet CCBHC criteria, scope of service requirements, and quality standards.

Oversee quality and outcome reporting per CCBHC, HFS, and IDHS requirements.

Review outcome metrics to assess clinical performance and identify improvement areas.

Develop and implement corrective action plans.

Participate in external audits, CCBHC site reviews, and accreditation activities.

Quality Assurance and Performance Monitoring

Lead quality assurance activities, program audits, and performance monitoring.

Review clinical documentation for quality and accuracy.

Monitor clinical dispositions and level of care determinations.

Ensure compliance with IDHS, DBHR, CESSA, CARF, CCBHC, HFS, Medicaid, and organizational requirements.

Develop and submit quality and outcome reports according to grant and regulatory timelines.

Workforce Development and Staff Support

Support onboarding, training, mentoring, and workforce development for crisis program staff.

Ensure clinical staff maintain required licensure and credentials per CCBHC and HFS standards.

Identify workforce development needs and collaborate with Team Leaders.

Contribute to a culture of clinical accountability, learning, and continuous improvement.

Model organizational values and professional conduct.

Documentation and Compliance

Complete all required programmatic documentation, reports, and records within established timelines.

Maintain all required clinical credentials and licensure.

Adhere to IDHS, HFS, CESSA, CARF, CCBHC, DBHR, Medicaid, organizational, and program-specific requirements.

Participate in leadership meetings, strategic planning, and quality improvement initiatives.

Accreditation, Certification, and Compliance
Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees support compliance with the following:

CARF standards

CCBHC standards

DBHR requirements

HFS requirements

CESSA requirements

Organizational policies and procedures

Applicable state and federal regulations

Documentation Standards

Complete documentation in accordance with agency, grant, regulatory, and accreditation requirements.

Complete required documentation by end of the assigned shift whenever possible.

Complete all documentation within 24 hours of service delivery unless otherwise approved.

Maintain accurate, timely, and professional clinical documentation.

Workflow Compliance

Follow established intake procedures.

Follow crisis response workflows.

Follow documentation workflows.

Follow communication protocols.

Follow deployment and dispatch procedures.

Follow organizational policies and operational procedures.

Training and Professional Development

Complete required orientation activities.

Complete required agency training.

Complete crisis-specific training requirements.

Complete grant-required training activities.

Maintain required certifications and credentials.

Participate in ongoing professional development.

Vehicle And Equipment Responsibilities

Maintain agency vehicles, equipment, and supplies per organizational standards.

Report maintenance, safety, or equipment concerns promptly.

Ensure readiness for field response activities.

Peer Services Integration
Clinical staff work collaboratively with and support the integration of peer services throughout the crisis continuum, recognizing the value of lived experience, supporting peer staff, and fostering a team environment where peer and clinical perspectives are equally respected.

Culture and Professionalism

Contribute to a culture of professionalism, accountability, collaboration, and respect.

Engage in constructive problem-solving.

Address conflict professionally and through appropriate channels.

Support a psychologically safe work environment.

Demonstrate teamwork and shared responsibility for program success.

Community Representation
All employees represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.

Quality Improvement
All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.

Strategic Contribution Indicators of Success

Program Outcomes: 591-funded crisis services achieve performance targets across clinical quality indicators, CCBHC outcome measures, and HFS reporting requirements.

Strategic Growth: Identifying opportunities to strengthen CCBHC programming, improve Medicaid billing compliance, and expand reach.

Quality Assurance: Scheduling compliance monitoring, documentation reviews, and quality audits; corrective action plans.

Community Impact: Services are accessible, high-quality, responsive; collaborative crisis system relationships; visibility of CCBHC services.

Operational Excellence: Well-organized, compliant, clinically sound operations; proactive gap identification.

Workforce Sustainability: Staff supported, credentialed, retained; intentional workforce development.

Minimum Qualifications

Master's degree in social work, counseling, psychology, or related clinical field.

LCSW, LCPC, or Licensed Clinical Psychologist preferred; candidates pursuing full clinical licensure considered.

Qualified Mental Health Professional (QMHP) status required.

Minimum three years experience in behavioral health program management, crisis services, or related field.

Experience with CCBHC standards, HFS requirements, Medicaid billing compliance, or IDHS DBHR grant administration preferred.

CRSS certification not required; expected to support integration of peer services.

Demonstrated ability to lead quality assurance, manage CCBHC compliance, and monitor clinical performance.

Knowledge of CARF accreditation standards, CCBHC certification requirements, HFS participation requirements, and applicable regulations.

Ability to work flexible schedule consistent with program needs.

Reliable transportation and valid driver’s license.

Benefits

FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees

PAID Maternity/Paternity leave

Medical Insurance (BCBS of IL)

Dental Insurance

Vision Insurance

Life Insurance

Long-Term & Short-Term Disability

Pet Insurance

FSA (Health, Dependent Care, Transit)

Telemedicine

EAP

403(b) Retirement Plan with Employer Match

This job description conveys essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Trilogy Behavioral Healthcare reserves the right to modify this description at any time.

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