Fine Jewelry Client Advisor

Job Requirements
Jewelry & Watch Industry Experience

— Prior background in fine jewelry, watches, or luxury goods retail is mandatory.

CRM Proficiency

— Demonstrated ability to maintain accurate client records, execute outreach programs, and meet client management KPIs within a CRM platform is mandatory.

About the Role
As a Client Advisor at Polacheck's Jewelers, you are the face of our brand — building lasting client relationships through exceptional service, deep product knowledge, and proactive engagement.

Key Responsibilities

Client Engagement : Greet and assist clients, providing tailored recommendations based on individual preferences and needs.

Product Knowledge : Maintain deep expertise across our brand portfolio, including brand heritage and storytelling.

Sales Achievement : Consistently meet and exceed individual sales targets while contributing to overall store goals.

Relationship Building : Cultivate long‑term client relationships that drive repeat business and referrals.

CRM & KPIs (Required) : Keep client information current and accurate, complete all required trainings on time, and meet or exceed outreach and follow‑up metrics in the CRM system.

Visual Merchandising : Help maintain an inviting, on‑brand store environment.

Inventory Management : Assist with stock management and inventory counts to ensure the floor is well‑stocked.

Team Collaboration : Contribute to a cohesive, supportive team culture.

Mystery Shop : Achieve a minimum score of 85% on mystery shop evaluations.

Qualifications

Jewelry/Watch or Luxury Retail Experience — Required : Prior background in fine jewelry, watches, or luxury retail is mandatory. Hospitality experience may be considered alongside demonstrated jewelry or watch knowledge.

CRM Experience — Required : Proven track record managing client data, executing outreach campaigns, and meeting CRM‑based performance metrics.

Communication : Excellent verbal and written skills with the ability to connect authentically with diverse clientele.

Sales Acumen : Demonstrated history of achieving and exceeding sales goals through consultative selling and compelling storytelling.

Interpersonal Skills : Natural ability to build rapport and earn client trust.

Attention to Detail : Highly organized with a keen eye for accuracy.

Additional Requirements

Flexible availability including weekends and holidays.

Genuine passion for fine jewelry, watches, and current industry trends.

What We Offer

Competitive base salary plus bonus structure.

Ongoing professional development and clear paths for career growth.

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