AI & Product Transformation Manager

AI & Product Transformation Manager – Role

At Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever‑changing global landscape. As an AI & Product Transformation Manager, you will own the enablement program that keeps Sovos' global support organization ready for every product launch and continuously fluent in the AI tools that power our work.
Responsibilities

Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration
Build hands‑on, job‑relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general‑purpose AI tools
Grow a bench of internal champions and train‑the‑trainer facilitators across US, LATAM, and EMEA
Serve as the support‑side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans
Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training
Run launch readiness checks and elevate gaps before release, not after
Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans
Run regular reviews with support leadership; report program health, coverage, and impact
Partner with Knowledge Management to keep agent‑facing content accurate, discoverable, and bot‑ready
Design light‑touch measurement—quizzes, spot‑checks, on‑the‑job observation—to verify enablement actually stuck
Qualifications

5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer‑facing organization
Proven experience running launch‑readiness programs in partnership with Product and/or Product Marketing teams
Hands‑on experience using and teaching AI tools in a support, sales, or operations context
Demonstrated program management skills—able to run a quarterly plan, a launch, and a weekly cadence in parallel
Fluent written and spoken English and Spanish (both required)
Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted
A proactive program manager at heart—you plan, track, drive, and close
Equally credible coaching a frontline agent and briefing a senior leader
A practitioner of AI tools, not just a commentator—you can demo, not just describe
Strong facilitator who can make complex product changes feel simple
Operates with urgency and ownership; needs minimal direction to land a program
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire
Benefits

Base salary ranges between $100,000 and $120,000 annually. Compensation may vary outside of this range depending on qualifications, skills, competencies, experience, and location. Sovos offers a comprehensive Total Rewards package.
Flexible Time‑Off
Competitive Salaries with Annual Bonus Eligibility or Uncapped Commission Plans
Comprehensive Health, Dental, Vision and supplemental accident, hospital and critical illness benefits
Health Savings Account with annual employer seed and matching contributions
Company paid basic Life Insurance, AD&D, and Short‑and‑Long‑Term Disability Insurance
401(k) with employer sponsored match
Bi‑Weekly Meeting Flex and Focus Days
Mentoring Programs
Globally recognized Training and Development programs
Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!
Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

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