Student Accounts Support Specialist (Evenings/Weekends)

Responsibilities

Handle inbound collection and customer service phone calls and emails.

Assist in processing University deposits.

Review and explain student accounts, leave appropriate messages, and use available tools to locate contact information. Identify potential errors and refer students to the correct offices to resolve.

Place outbound collection calls and address student account payment issues.

Prepare repayment agreements, respond to and create email/mail correspondence, and perform other clerical duties.

Work in a team environment to resolve problems and provide solutions to students facing financial difficulties.

Other duties as assigned.

Shift

8:00am - 5:00pm, Monday through Friday

Must be available to work some evenings and weekends as required

Minimum Qualifications

Associate's degree or an equivalent combination of experience and education

Two years of experience from which comparable knowledge and skills are acquired

Preferred Qualifications

Associate’s degree (or higher) with a business focus is preferred

At least 2 years of customer service experience

Excellent verbal and written communication skills in a professional environment

Critical thinking, problem-solving, time management, and organizational skills

Experience with cashiering/cash handling procedures

Experience with accounting concepts such as general ledger and debit/credit entries

Experience with Pathway Student Solutions (PeopleSoft) and TouchNet Payment Processing Software

Experience with Microsoft Office products including Excel, Word, Outlook, and Teams

Anticipated Hiring Range
The anticipated hiring range for this position is $17.40 to $19.00 per hour.

Salary is determined by a variety of factors, including the individual’s education, skills, and experience, as well as organizational requirements.

Compensation and Benefits
Your total compensation goes beyond the number on your paycheck. The University provides generous leave, health plans, retirement contributions, and other benefits as part of total compensation. For additional information on University benefits, please visit the Faculty & Staff Benefits website.

Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX.

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