Owning the end-to-end patient communications product, the full-time remote Product Manager, Patient Communications will manage the strategy, roadmap, and execution of SMS and email communications to enhance the patient journey through segmentation and experimentation.
Key Responsibilities
Own the patient communications roadmap, including SMS and email updates, refill reminders, and onboarding flows
Build the foundation for patient journey mapping by defining lifecycle stages and designing tailored communication tracks
Design and run A/B tests to optimize message timing, content, and channel, ensuring integration with the patient portal and checkout flow
Required Qualifications
Bachelor's Degree
3+ years of product management experience with ownership of a communications or engagement product
Familiarity with Twilio or a comparable SMS/messaging platform
Experience with customer or patient journey thinking, including segmentation and personalization
An experimentation mindset with the ability to design tests and analyze data
Product Manager, Patient Communications
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time