Multimedia Technician Job at University of Miami in Coral Gables

Multimedia Technician (Full Time) The University of Miami Library invites a full‑time Multimedia Technician to support faculty, staff, and students at the Creative Studio in Otto G. Richter Library.
Core Responsibilities Provide software and hardware support in the Creative Studio (60%).
Software support to patrons using Adobe Creative Cloud (CC) and other audiovisual programs.
Train faculty, staff, and students using Adobe Creative Cloud through phone, email, one‑on‑one training, or workshops.
Consult with faculty and teaching assistants on appropriate use of Adobe Creative Cloud for instruction.
Collaborate with Academic Technologies on Adobe Creative Cloud usage and instruction.
Support faculty, staff, and students with audiovisual equipment (DSLRs, GoPros, video cameras, audio recorders, etc.) through phone, email, one‑on‑one training.
Process and print orders on large‑format and 3D printers and run first‑level maintenance and troubleshooting on lab printers.
Process patron reservation and circulation of audiovisual equipment for check‑in/out and run first‑level maintenance and troubleshooting on audiovisual equipment.
Consult with faculty, staff, and students on appropriate use of multimedia software, audiovisual software and hardware for academic projects.
Provide support to patrons using the Faculty Exploratory Process digitization requests and deliver high‑quality digital files.
Record accurate statistics of Creative Studio usage and printing requests.
Handle printing fees, late charges and billing for the Creative Studio.
Update Creative Studio website.
Supervise, provide orientation, training, and evaluation for Creative Studio student workers.
Keep up to date on changes and upgrades in software and equipment.
Library Services Support (30%) Assist in printing and mounting pieces and posters for library exhibits.
Assist library departments with multimedia projects.
Provide back‑up support and consultation for Creative Studio units in branch libraries and the XR Community Lab in Richter Library.
Manipulate images/video and correct color as required using provided software and upload digital images to servers.
Other Duties (10%) Assist with training sessions and Creative Studio tours for University faculty, staff, and students on digital media related projects.
Explore emerging technologies where appropriate.
Other duties as assigned.
Communications, Relationships, and Service Maintain helpful and supportive customer service behavior with all library customers.
Provide excellent referrals to other services in the Learning Commons.
Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.
Communicate frequently and effectively with Digital Production Lab staff and other departmental staff or administration in a timely manner regarding procedures, policies, and other necessary information.
Qualifications Technical school, associate degree, or working toward a degree; bachelor's preferred.
Three years of experience with video recording and/or video editing (cumulative).
Computer skills and proficiency in Adobe Creative Cloud applications (particularly Adobe Premiere or After Effects), Windows, macOS & iOS operating systems, Microsoft Office products.
Experience training others in multimedia and audiovisual software and equipment.
Ability to work in a changing, progressive environment.
Excellent customer service skills.
Additional graphic design, photography, and/or sound and audio mixing experience preferred.
Multimedia and audiovisual software and hardware troubleshooting skills preferred.
Preferred technical experience: large and small format printing, WordPress content management system, 3D modeling & printing.
Any relevant education, certifications and/or work experience may be considered.
Additional Information Job Status: Full time. Employee Type: Staff.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on categories protected by federal law.

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