Customer Experience Specialist

Customer Experience Specialist

Job Category: Customer Service
Full-Time
Hybrid
Michigan Kalamazoo, MI 49006, USA
Description

Essential Job Responsibilities:
Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements.
For the managed region, accompany the Sales Manager to customer visits (up to 1 week/year.)
Qualifications:
Required
High School Diploma or equivalent.
3-5 years Customer Service Experience.
Must be able to work a schedule equivalent to 8am

5pm EST.
Excellent interpersonal, communication, and customer service skills.
Ability to succeed in a dynamic, fast paced work environment.
Ability to thrive in a cross-cultural work environment.
Positive Phone Etiquette.
ERP and CRM experience.
Detail and solution-oriented approach.
Tactful and skilled in conflict resolution.
Demonstrated Microsoft Office skills.
Desired
Bachelor's degree, preferably in business or related discipline.
Fluency in Spanish.
Salesforce experience.
Working Conditions:
Walking between site buildings including warehouse facilities.
Possible exposure to dust and spice particles.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.