Director Client Solutions POS

Director Client Solutions POS

The Director, Client Solutions, is responsible for developing innovative retail marketing solutions that support sales growth and client engagement. This position partners closely with Sales teams and internal departments to translate client objectives into creative retail concepts and strategic programs.
The role serves as a bridge between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams to ensure ideas presented to clients are both strategically compelling, financially sound, and operationally executable. The Director, Client Solutions, will also be tasked with scoping and drafting onboarding and implementation goals for won projects.
Essential Job Functions:
Client Strategy and Business Development
Partner with Sales teams to identify opportunities within existing and prospective accounts
Support revenue growth through the development of innovative retail concepts and solutions
Participate in client meetings to present concepts, capabilities, and strategic recommendations
Assist in developing proposals, presentations, and concept decks for client opportunities
Concept Development
Translate client objectives into retail concepts, including environments, displays, signage, fixtures, packaging support, and shopper marketing programs
Collaborate with design teams to guide creative development and ensure alignment with client goals
Assist in developing visual concepts, mockups, and presentation materials
Client Presentations
Build compelling sales decks and concept presentations
Present new ideas and programs to client stakeholders
Clearly communicate Miller Zell's capabilities and retail solutions
Cross-Functional Coordination
Serve as a liaison between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams
Ensure proposed solutions are feasible from production, cost, and timeline perspectives
Assist in internal alignment during the early stages of program development
Retail Industry Expertise
Maintain knowledge of retail trends, shopper marketing strategies, and merchandising innovation
Understand materials, printing processes, fixtures, displays, and production capabilities
Provide internal insight on emerging retail trends and technologies
Client Onboarding
Responsible for managing the client onboarding process
Collaborate with cross-functional teams to coordinate an exceptional client onboarding experience
Scope and draft onboarding and implementation goals and priorities
Ensure MZ honors our commitment to clients, such as project objectives, timelines, and deliverables
Proactively and preemptively escalate issues to leadership
Position Requirements/Qualifications:
Education:

Bachelor's Degree in Marketing, Design, Business, Retail Merchandising, Communications, or related field preferred.
Previous experience in managing multimillion dollar projects for fortune 500 companies
The ability to develop and continue trusted relationships with the client
10 or more years of demonstrated experience in project management and client relations
Must have experience in the retail or retail design industry
Excellent written and verbal communication skills
Strong Excel skills required; Smartsheet knowledge would be nice to have.
Presentation skills to audiences of various sizes and levels of authority
Proven ability to multitask, prioritize workload, and collaborate across multiple business units
Ability to travel between Atlanta and Bentonville offices as needed.
Special Skills/Qualifications:
Ability to complete difficult and complex assignments while controlling and meeting challenging timelines
Strong project management skills with a strong ability to prioritize and organize
Flexible and adaptable to change
Ability to communicate with and build credibility and rapport with clients
Demonstrates analytical and strategic thinking
Ability to translate ideas into compelling visual presentations
Work collaboratively in a team environment with a positive and "get it done" attitude
Ability to quickly learn and apply new concepts, processes, etc.
Proficiency in PowerPoint or other presentation development tools, Excel or other analytical tools, and Smartsheet or other project management tools
Continually seeks opportunities to improve skills and expand job-related knowledge
Mental and Emotional Requirements:

The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone or may be required to work in areas that are confined and/or crowded.
Environmental Conditions:

The incumbent will never be exposed to toxins, chemicals, detergents, and extreme temperatures (30degrees F

115 degrees F), dust, fumes, moving mechanical parts, x-ray/electromagnetic energy, high pitched noises, Communicable diseases, or gases. The incumbent will spend approximately 90% of their time indoors.
Physical Demands:

SEDENTARY WORK: Lifting 20 lbs. maximum and occasionally lifting and/or carrying articles.
Physical Requirements:

Must be able to lift and/or push up to 30 pounds with mechanical assistance.
This position requires stooping, kneeling, bending, manual dexterity, repetitive hand and arm coordination, finger dexterity, vision acuity both far and near with depth perception. The incumbent will both sit and stand performing this job.
Contacts / Interacts With: Vendors, Clients, and Employees
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.