Technical Writer & Content Strategist

To support documentation and content strategy efforts, a contract Technical Writer & Content Strategist will work remotely to audit brand voice, develop content standards, and produce help center articles and in-app guidance for a SaaS platform.
Key responsibilities

Write and maintain help center articles, release announcements, and in-app messaging while collaborating with product, design, and engineering teams
Audit existing brand voice and content, translating findings into tone guidelines and content architecture aligned with user needs
Create microcopy and UI text in Figma, advocating for quality in UX copy during design reviews

Required qualifications

5+ years of experience in technical writing and content strategy within SaaS or platform environments
Hands-on experience with Zendesk and familiarity with Pendo or similar in-app guidance platforms
Proven ability to conduct content and brand audits with clear methodologies
Experience in Figma and delivering end-to-end content strategy from research to execution
Data literacy with the ability to derive insights from analytics tools