Enterprise Account Partner

NinjaOne Enterprise Account PartnerThe NinjaOne Enterprise Account Partner role is responsible for managing and expanding relationships with the company's largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments. The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operational expertise to align customer outcomes with business objectives while identifying opportunities for expansion across the NinjaOne platform. Location - Remote in Austin, TX or Tampa, FL What You'll be DoingOwn and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholdersDrive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagementLead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform valueIdentify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiativesPartner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experienceMonitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needsPresent data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectivesAbout YouProven experience managing and growing strategic enterprise SaaS accounts in a customer-facing roleExperience partnering with executive stakeholders in complex enterprise organizationsStrong business acumen with the ability to translate technical capabilities into measurable business valueDemonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagementAbility to navigate cross-functional organizations and influence outcomes internally and externallyHighly organized, proactive, and solutions-oriented with strong executive communication skillsExperience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferredAbout Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.