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Job #: req37926

Organization: World Bank Group

Sector: Information Technology

Grade: GG

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Washington, DC,United States

Required Language(s): English

Preferred Language(s):

Closing Date: 8/17/2026 (MM/DD/YYYY) at 11:59pm UTC

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org.

VPU Context:
The World Bank Group (WBG) is accelerating its use of artificial intelligence and automation to enhance operational efficiency, knowledge management, and development impact. As part of this effort, the Information Technology Solutions (ITS) vice presidency—and specifically the ITSSG team—is expanding its capacity in Hyperautomation. This involves integrating advanced AI with core business processes to create a seamless, intelligent automation fabric.

A key component of this strategy is the development of agentic AI systems: autonomous, multi-step AI workflows capable of reasoning, tool use, and decision-making. This Terms of Reference outlines the scope of work for a Lead Agentic AI & Hyperautomation Strategist at the GG staff level, based in Washington DC, USA to lead the design, strategy, and implementation of these transformative solutions.

Objective
The Agentic AI & Hyperautomation Portfolio Lead will serve as a strategic leader within ITSSG, helping to advance the adoption of Agentic AI, intelligent automation, and AI orchestration capabilities across ITS. Working closely with business, product, architecture, engineering, and platform teams, the role will identify opportunities to drive operational efficiency, improve service delivery, and accelerate digital transformation through AI-powered automation.

The successful candidate will influence strategic direction, help shape technology and investment decisions, foster enterprise adoption, and provide leadership across a portfolio of AI and automation initiatives. The role requires a combination of technology expertise, strategic thinking, stakeholder engagement, and the ability to translate emerging capabilities into measurable business outcomes.

Scope of Work
The staff will be responsible for the following:

1. Strategic Leadership & Portfolio Management

Serve as a strategic advisor on Agentic AI, AI orchestration, and Hyperautomation opportunities across ITS.

Help shape priorities, roadmaps, and investment decisions relating to intelligent automation and AI-enabled transformation.

Identify, assess, and prioritize opportunities where Agentic AI and Hyperautomation can deliver measurable operational and business value.

Develop business cases, value realization frameworks, and recommendations to support decision-making and investment planning.

Monitor market developments, emerging technologies, and industry trends, providing guidance on their potential application within WBG.

2. AI Orchestration & Hyperautomation Enablement

Promote a cohesive approach to Agentic AI and Hyperautomation across platforms, products, and business domains.

Partner with architecture, engineering, service management, and platform teams to develop scalable patterns and reusable capabilities.

Support the evolution of enterprise AI orchestration capabilities that enable complex workflows spanning multiple systems and technologies.

Influence the design and adoption of solutions that combine AI, workflow automation, and enterprise platforms to improve business outcomes.

Encourage reuse, standardization, and alignment across AI and automation initiatives to maximize value and reduce duplication.

3. Governance, Risk & Responsible AI

Support the development and adoption of governance frameworks, standards, and controls for Agentic AI and intelligent automation.

Partner with security, risk, legal, compliance, procurement, and architecture stakeholders to ensure solutions align with institutional policies and standards.

Promote responsible AI practices, including transparency, security, auditability, and operational oversight.

Contribute to the development of guardrails and governance mechanisms that enable innovation while appropriately managing risk.

Advocate for scalable approaches to lifecycle management, monitoring, and operational governance of AI-enabled services.

4. Stakeholder Engagement & Organizational Influence

Build strong relationships across ITS and business stakeholders to promote the effective adoption of Agentic AI and Hyperautomation capabilities.

Facilitate alignment across product, platform, architecture, and operational teams on strategic priorities and implementation approaches.

Communicate opportunities, risks, recommendations, and outcomes to senior leaders and governance forums.

Act as a champion for AI-enabled transformation, helping stakeholders understand emerging capabilities and their practical application.

Influence decision-making through collaboration, thought leadership, and trusted advisory relationships.

5. Innovation, Platform & Vendor Strategy

Lead assessments of emerging Agentic AI, orchestration, and automation technologies and their applicability within the WBG environment.

Provide recommendations on platform capabilities, technology direction, and strategic investments.

Engage with strategic vendors and industry partners to understand product roadmaps, innovation trends, and emerging capabilities.

Identify opportunities to leverage common enterprise platforms and services to accelerate adoption and value realization.

Foster innovation and knowledge sharing through communities of practice and cross-functional collaboration.

6. Delivery Oversight & Value Realization

Provide strategic oversight and guidance across a portfolio of AI and automation initiatives.

Establish measures to track adoption, business value, operational improvements, and organizational impact.

Identify and address barriers to adoption, scalability, and value realization.

Support successful implementation by aligning stakeholders, managing dependencies, and promoting sustainable operating models.

Help ensure initiatives deliver measurable improvements in efficiency, effectiveness, employee experience, and service outcomes.

Selection Criteria
Required Qualifications
Education

Master's degree in Computer Science, Information Systems, Artificial Intelligence, Engineering, Business Administration, or a related discipline, with a minimum of 8 years of relevant professional experience or a Bachelor’s degree with a minimum of 10 years of relevant professional experience.

Technical Experience

Demonstrated experience leading or advising enterprise AI, intelligent automation, digital transformation, or emerging technology initiatives.

Proven experience developing technology strategies, roadmaps, operating models, or adoption frameworks within complex organizations.

Strong understanding of Agentic AI, Generative AI, intelligent automation, workflow orchestration, and enterprise technology ecosystems.

Experience identifying, evaluating, and prioritizing opportunities to apply AI and automation to improve operational efficiency and business outcomes.

Proven ability to lead cross-functional initiatives and influence decision-making across technical and business stakeholder groups.

Experience engaging with senior leadership to develop business cases, investment recommendations, and value realization approaches.

Working knowledge of enterprise platforms, cloud technologies, workflow automation solutions, and AI-enabled business processes.

Familiarity with enterprise architecture, governance, security, risk management, and responsible AI principles.

Experience assessing emerging technologies and translating innovation opportunities into practical and scalable solutions.

Soft Skills

Excellent strategic thinking and problem-solving skills, with the ability to translate complex business challenges into actionable technology opportunities.

Strong communication, facilitation, and stakeholder engagement skills, with the ability to influence technical and non-technical audiences.

Demonstrated ability to operate effectively in a highly collaborative, matrixed, and multicultural environment.

Proven ability to manage multiple priorities, build consensus, and drive outcomes across diverse stakeholder groups.

Strong relationship management skills, with the ability to establish credibility and trust with senior leaders, product teams, and business partners.

Ability to champion innovation while balancing governance, operational requirements, and organizational priorities.

Preferred (Nice to Have)

Experience establishing or supporting enterprise AI governance, Responsible AI programs, or technology risk management frameworks.

Experience leading AI, automation, or innovation portfolios within large-scale enterprises.

Familiarity with enterprise service management, process transformation, knowledge management, or digital workflow platforms.

Experience evaluating AI, automation, or orchestration platforms and developing strategic recommendations for adoption.

Prior experience working within international organizations, multilateral institutions, or similarly complex global environments.

Reporting and Supervision
The Associate Senior Platform Engineer will report to the Manager, ITSSG and will work in close collaboration with the broader ITSSG team and product team. Performance will be reviewed in accordance with WBG's standard staff performance and talent management cycle.

Candidates will be evaluated on the following:

Strategic leadership and experience driving AI, automation, or digital transformation initiatives (weight: 30%)

Ability to influence senior stakeholders, build alignment, and lead cross-functional initiatives (weight: 25%)

Experience developing technology strategy, operating models, governance, and adoption frameworks (weight: 20%)

Understanding of Agentic AI, intelligent automation, enterprise architecture, and responsible AI practices (weight: 15%)

Demonstrated track record delivering measurable business outcomes and organizational change through technology initiatives (weight: 10%)

Selection will follow WBG's standard competitive recruitment process, including technical assessment and panel interviews.

WBG Culture Attributes:

Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.

Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.

Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at World Bank and IFC including our values and inspiring stories.

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Job #:
req36177

Organization:
World Bank

Sector:
Communications

Grade:
GG

Term Duration:
2 years 0 months

Recruitment Type:
International Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):

Closing Date:
4/8/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Please visit www.worldbank.org.

External and Corporate Relations Vice-Presidency (ECR)

The mission of External and Corporate Relations (ECR) is to help deliver financial and political support for the World Bank Group, strengthen the Bank Group's role as a global thought leader in development by enhancing and safeguarding its reputation, and supporting operational teams to achieve country outcomes. ECR manages corporate communications and global engagement with key stakeholders, including media, civil society, foundations, private sector, donor countries, and international organizations, as well as employee engagement. ECR also manages strategic communications for the World Bank's Regions and Global Practices and leads the management of reputation risk.

ECR Communication & Marketing (ECRCM)

Communications and Marketing at the World Bank Group is a unified, strategic organization representing all areas of the institution. Its mission is to deliver world-class communications and marketing leadership-driving clarity, creativity, innovation, and impact across every audience and channel. Through compelling storytelling, global brand stewardship, and data-driven engagement, the team advances the Bank Group's vision of creating a world free of poverty on a livable planet. Together, we shape the institution's voice, strengthen trust and reputation, and connect the World Bank Group's work to people and partners around the world.

The Senior External Affairs Officer plays a central execution role in shaping and delivering external communications for World Bank Group senior leadership, with a primary focus on senior leadership travel, high-level engagements, major institutional moments, and driving expansion into new media. Working in close partnership with the External Communications Manager, Director of Communications and Marketing, and president's and MD's offices, this role leads the planning, coordination, and delivery of integrated communications tied to leadership engagements and priority initiatives. S/he serves as a key connector across communications, operational, and regional teams-ensuring that media and messaging opportunities are aligned and executed to the highest standard.

Key Responsibilities

Leadership Engagement Communications:

• Lead planning and delivery of external communications for the World Bank Group President's travel, high-level meetings, speeches, and major institutional moments in coordination with EXC and ECR.

• Translate leadership objectives into clear communications plans, deliverables, and timelines that support visibility, impact, and narrative coherence.

• Coordinate messaging, briefing materials, and content across media, digital, and stakeholder channels tied to leadership engagements.

• Ensure communications execution is tightly aligned with the President's schedule, priorities, and strategic objectives.

Communications Planning and Delivery

• Lead and contribute to integrated communications plans for tentpole moments, campaigns, and high-profile initiatives involving senior leadership.

• Work closely with content, media, social, and regional teams to ensure consistent, timely, and audience-appropriate delivery.

• Oversee execution against plans, proactively managing risks, dependencies, and last-minute changes.

New Media

• Drive the expansion of the World Bank Group's new media ecosystem, identifying and incubating high-impact opportunities across owned and earned channels-including podcasts, digital-first outlets, emerging platforms, and next-generation content formats.

• Forge and scale strategic relationships with digital publishers, platform innovators, podcast networks, and influential creators, positioning the institution at the forefront of global development conversations and diversifying audiences beyond traditional media spheres.

• Design and oversee platform-specific narrative strategies and growth-oriented content models that translate complex development priorities into compelling, format-native storytelling-leveraging analytics and performance benchmarks to expand reach, deepen engagement, and deliver measurable audience growth.

WBG Coordination

• Engage with regional leadership and regional communications colleagues including media, content, and social teams-spanning the entire World Bank Group-to ensure coherence of narrative, and successful operational execution of leadership trips and tentpole moments.

• Serve as a focal point across the WBG for information flow related to leadership engagements and special projects.

• Coordinate closely with the president's office and MD communications leads to support communications for other senior leader travel and events.

• Travel as needed to support presidential visits, serving as the media advance lead and coordinating on-the-ground press logistics in close collaboration with the president's advance lead, security, and country offices.

Special Projects and Other Tasks

• Support delivery of communications initiatives assigned by the External Communications Manager and the Director of Communications and Marketing.

• Step in as a trusted execution partner to the External Communications Manager on time-sensitive or high-visibility projects requiring senior-level coordination and follow-through.

• Contribute to continuous improvement of processes, templates, and playbooks related to leadership engagement communications.

Selection Criteria

• Master's degree in communications, journalism, public affairs, international relations, political science, or a related field; or a Bachelor's degree with additional years of relevant professional experience.
• Minimum of 8-10 years of progressively responsible experience in external communications, public affairs, media operations, or strategic communications, preferably in a global, multilateral, government, or complex institutional environment.
• Proven track record of communications work, including strategic media management, combining traditional and digital strategies.
• Contacts, experience and skill in managing high-level communications with the media. Relationships and experience in working with NGOs, government officials, international institutions, business groups, and other audiences critical to the Bank's work will also be highly valuable.
• Demonstrated experience leading communications planning and execution for senior leaders, including high-level travel, international engagements, major speeches, and institutional events.
• Proven track record managing complex, fast-moving workflows involving senior principals, multiple stakeholders, and tight deadlines.
• Experience working in or alongside large, matrixed organizations, with the ability to navigate cross-functional and cross-regional coordination.
• Strong experience translating leadership priorities into actionable communications plans, deliverables, and timelines.
• Excellent written and verbal communication skills, including experience drafting briefing materials, talking points, backgrounders, and engagement summaries for senior leadership.
• Strong editorial judgment and attention to detail, with the ability to manage sensitive information and exercise discretion.
• Strong interpersonal skills and the ability to build trust with senior leaders and colleagues across functions.
• Sound judgment, professionalism, and the ability to operate with a high degree of autonomy while remaining aligned with managerial direction.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.
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Organization: World Bank
Sector: Digital Development
Grade: GG
Term Duration: 3 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC, United States
Required Language(s): English
Closing Date: 6/12/2026 at 11:59pm UTC
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Organization: World Bank
Sector: External Affairs & Corporate Relations
Grade: GG
Term Duration: 4 years 0 months
Recruitment Type: International Recruitment
Location: New York, NY, United States
Required Language(s): English
Closing Date: 7/29/2026 (MM/DD/YYYY) at 11:59pm UTC

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Job #: req37684
Organization: World Bank
Sector: External Affairs & Corporate Relations
Grade: GG
Term Duration: 4 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC, United States
Required Language(s): English
Closing Date: 7/29/2026 at 11:59pm UTC
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Organization: World Bank
Sector: Communications
Grade: GG
Term Duration: 2 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC, United States
Required Language(s): English
Closing Date: 4/8/2026 at 11:59pm UTC
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Organization: World Bank
Sector: Communications
Grade: GG
Term Duration: 2 years 0 months
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