Strategic Relationship Manager

Strategic Relationship Manager – Credit Connection & Pass-Through Programs
Location: Atlanta, US

Role Overview

The Strategic Relationship Manager will be responsible for managing and expanding both CRIF’s Credit Connection lender portfolio and the Dealertrack & RouteOne Pass-Through programs. This is a highly strategic, growth‑oriented role focused on maximizing lender relationships, driving platform adoption, increasing application volume, and expanding revenue across CRIF’s full suite of products and services. This individual will serve as the primary point of contact for assigned lenders and partners while leading key initiatives including lender migration, digital contracting adoption, and pass‑through processing expansion across both existing clients and external partners.

Key Responsibilities

Relationship Management

Serve as the primary point of contact for the Credit Connection lender portfolio and pass-through partners

Build and maintain strong executive and operational relationships across lender and partner organizations

Conduct regular business reviews and lead joint growth planning initiatives

Ensure high levels of customer satisfaction and long‑term retention

Lead onboarding and migration from Credit Connection to CRIF platforms

Drive adoption of Digital Contracting across the lender base

Coordinate implementation efforts with Product, Operations, and Customer Success teams

Ensure lenders quickly realize value and successfully adopt new capabilities

Revenue Growth & Expansion

Identify and close opportunities for CRIF Select Complete

Expand adoption of BPO services, Pass‑Through processing, Dealer Management programs, fraud solutions, analytics, and future offerings

Develop lender- and partner‑specific growth strategies to increase wallet share and recurring revenue

Partner cross-functionally with Sales, Product, and Operations teams

Partner with lender and dealer development teams to increase application volume

Expand dealer participation within lender programs

Support growth initiatives across new markets and dealer segments

Leverage Dealertrack and RouteOne ecosystems to drive incremental volume

Credit Connection & Pass-Through Program Management

Manage and grow the Credit Connection portfolio of lenders

Lead and scale the Dealertrack & RouteOne Pass-Through programs across existing CRIF clients and external pass‑through partners

Coordinate cross-platform execution to ensure seamless integration and performance

Drive adoption and utilization of pass‑through processing capabilities

Identify and execute on new partnership expansion opportunities, including revenue‑share and referral programs

Monitor, analyze, and report on program performance and key metrics

Success Metrics

CRIF Select Complete conversions

Digital Contracting adoption and penetration

Pass‑through processing adoption and volume growth

BPO and services revenue growth

Product attachment rates

Overall lender and partner wallet share expansion

Qualifications

5+ years of experience in account management, relationship management, or strategic partnerships (fintech, auto finance, or SaaS preferred)

Proven track record of managing and growing complex portfolios or partner programs

Strong understanding of lender/dealer ecosystems (Dealertrack and RouteOne experience strongly preferred)

Experience managing platform migrations, integrations, or multi-party programs

Exceptional communication, presentation, and stakeholder management skills

Ability to operate cross-functionally in a fast‑paced, growth-oriented environment

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