Creator Success Manager

Creator Success Manager
About SuperOrdinary
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Milk Makeup, Laneige, Tatcha, LG Beauty, and Peter Thomas Roth with creators and consumers worldwide.

We're at the forefront of the social commerce revolution, with a proven track record of explosive growth on TikTok Shop—harnessing short-form video and livestreaming to build shopping experiences that fuse e-commerce and entertainment.

The Role
We're hiring a

Creator Success Manager

to own both the strategy and execution of UGC video and paid creator collaborations on TikTok Shop.

You’ll act as the trusted advisor to brands—designing their overall paid/UGC collaboration strategy and coaching them on how to build a stronger creator community—while running the engine that delivers it: turning briefs into signed contracts, managing a high-throughput UGC content pipeline (sourcing -> brief -> production -> QA -> delivery), securing ad-usage rights (Spark/allowlisting), and hitting ambitious contract value (CV) targets.

You’ll also help grow SuperOrdinary's own creator community.

This is a hybrid strategist-operator role: you set the collaboration playbook with brands, manage a roster of creators, and partner daily with Brand Partnerships, Paid Media, Ops, and Data.

What You'll Own (Key Outcomes)

Contract Value (North Star):

Hit monthly/quarterly CV booked, executed, and collected targets for your book of paid collaborations.

Minimize slippage from signed -> executed -> paid.

UGC Video Throughput & Quality:

Reliable volume of on-brief, on-time UGC videos that meet brand-safety and performance standards.

Creator Throughput:

Brief fill rate

Time-to-activate

On-time delivery %

Rebooking % within 60 days

Ad-Usage Execution:

Clean Spark Code / allowlisting / whitelisting setup and rights coverage so Paid Media can amplify without gaps.

Compliance & Satisfaction:

Zero material FTC disclosure issues.

≥90% brand CSAT on deliverables.

Content Performance:

CPCV/CPA

CTR

Conversion

Attributable GMV on collaboration content

Brand Advisory:

Brands adopt your recommended paid/UGC collaboration strategy and creator-community approach.

Measured by strategy adoption, renewals, and CSAT.

SuperOrdinary Creator Community:

Growth, engagement, and retention of SuperOrdinary's creator community as a durable sourcing and activation moat.

Responsibilities
Brand Advisory & Strategy Design

Serve as the brand's strategic advisor on paid and UGC collaboration.

Diagnose where brands are today and design an overall collaboration strategy, including:

Creator mix

Formats

Cadence

Budget allocation

Usage strategy

Tie recommendations directly to GMV goals.

Coach brands on building their own creator communities through:

Affiliate activation

Creator relationships

Incentive and seeding programs

Retention strategies

Translate performance data into actionable recommendations regarding:

Assortment

Promotions

Bundles

Timing

Creator tiering

Drive strategy adoption and renewals.

Paid Collaboration Execution (Deal Desk)

Own the workflow from:

Brand brief

Scoped quote

Signed SOW

Content delivery

Sales attribution on TikTok Shop

Price and quote within the established rate card.

Negotiate:

Deliverables

Usage

Exclusivity

Allowlisting

Close deals while protecting margins.

Maintain 4-8 weeks of weighted CV pipeline coverage.

Forecast bookings accurately (±10%).

Track signed, executed, and collected CV.

Partner with Finance on invoicing and collections.

UGC Video Pipeline

Build and manage a scalable UGC sourcing engine using:

Inbound

Outbound

Referrals

Maintain a creator roster segmented by:

Niche

Format strength

Rates

Conversion metrics

Translate brand briefs into creator briefs.

Manage:

Production

Revisions

QA

Enforce standards across:

UGC

Reviews

GRWM

Tutorials

Stitch/Duet

Micro-drama

Resolve reshoots and make-goods with clear policies.

Ad-Usage Rights & Amplification

Secure and document:

Organic usage rights

Paid usage rights

Spark/allowlisting

Whitelisting

Ensure rights windows and contract terms are accurate.

Operationalize Spark Code and allowlisting handoffs to Paid Media.

Troubleshoot rights and access issues.

SuperOrdinary Creator Community

Build and grow SuperOrdinary's creator community through platforms such as:

Discord

Lark

WhatsApp

Recruit, onboard, and retain creators.

Run community programming including:

Education

Office hours

Performance feedback

Recognition

Rewards

Convert community engagement into:

Faster activation

Higher creator rebooking

Content Insights & Enablement

Run weekly creative tests covering:

Hooks

Formats

Video length

CTAs

Track:

CPCV

CPA

GMV

Share learnings with creators and brand teams.

Maintain:

Brief templates

Best-practice libraries

Creator feedback loops

Qualifications

3–5 years in creator/influencer programs, UGC production, social commerce, or talent/partner success.

Proven track record closing paid creator deals and running UGC delivery at scale.

Strong knowledge of:

TikTok Shop

Affiliate mechanics

Spark Ads

Allowlisting

Whitelisting

Short-form content

Hands‑on experience with:

Creator negotiations

SOWs

Usage rights

Rate cards

Experience advising brands on strategy and building creator or affiliate communities (Discord or similar).

Strong analytical skills:

Excel/Google Sheets required

Looker or Mode preferred

SQL is a bonus

Knowledge of FTC disclosure requirements and brand safety/IP standards.

Excellent:

Negotiation

Relationship management

Written communication

Verbal communication

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