Director - LOA Processing

Job Title: Director

Location: RWJ - 379 Campus Dr, Somerset

Department Name: Employee Solution & Svc Ctr

Req #: 0000254274

Status: Salaried

Shift: Day

Pay Range: $121,750.00 - $171,970.00 per year

Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:
Provides leadership and oversight for assigned service areas within the HR Solutions Center, ensuring effective service delivery, compliance, and a positive employee and manager experience.

Area Directors oversee specialized functional teams and are accountable for strategic planning, continuous improvement, and alignment of processes across HR operations.

Responsibilities:

Provide strategic leadership and oversight for assigned HR Solutions Center functions, ensuring accuracy, timeliness, compliance, and high-quality service delivery.

Manage and develop Managers, Supervisors, Senior Specialists, and staff to achieve performance excellence and professional growth.

Oversee and audit operational results across area of specialty; hold subordinate leaders and staff accountable for accuracy, compliance, and service‑level performance.

Ensure the delivery of high‑quality, customer‑focused services that meet organizational goals and regulatory standards.

Champion continuous improvement and adoption of technology to strengthen processes, reduce errors, and improve user experience.

Collaborate with HR leadership, IT, and vendors to align systems and services with business needs.

Establish and monitor KPIs, SLAs, and deliverables to ensure measurable results.

Promote a culture of collegiality, inclusion, accountability, and customer service sensitivity across the Solutions Center.

Serve as the escalation point within specialty for complex or sensitive issues, ensuring resolutions reinforce trust and professionalism.

Lead change management efforts continually to improve processes, staff engagement, and customer satisfaction.

Displays teamwork‑focused engagement and flexibility to perform other tasks and ad hoc responsibilities as required

Qualifications:

Bachelor's degree or commensurate experience required

5+ years of progressive HR leadership experience

CLMS and/or SHRM certification preferred

Demonstrated experience leading cross‑functional teams and managing vendor partnerships

Strong knowledge of HR operations, compliance, and systems

Excellent analytical, project management, and communication skills

Benefits and Perks:

Paid Time Off including Vacation, Holidays, and Sick Time

Retirement Plans

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Disability and Life Insurance

Paid Parental Leave

Tuition Reimbursement

Student Loan Planning Support

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Community and Volunteer Opportunities

Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

...and more!

Equal Opportunity Employer
Equal Opportunity Employer

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