Early Warning Services has powered the U.S. financial system for over thirty years, helping institutions safeguard transactions for millions of consumers and small businesses.
Locations: Scottsdale, San Francisco, Chicago, or New York. The position is hybrid, allowing a collaborative work environment.
Overall Purpose
Zelle® moves over $1 trillion a year across more than 150 million accounts. In October 2025, Early Warning will expand the Zelle® network to support cross‑border money movement, bringing the speed, trust, and simplicity Americans rely on domestically to international transfers. As Lead UX Designer, you will define the design direction for a product that does not yet fully exist, crafting guidelines and frameworks that ensure consistent, trustworthy experiences for partner institutions.
Essential Functions
- Lead UX design direction for the cross‑border payments initiative—research, concept exploration, interaction design, and publishing UX standards.
- Translate complex payment mechanics (cross‑border rails, currency conversion, stablecoin infrastructure, compliance flows) into simple, trustworthy user experiences.
- Develop and maintain UX guidelines and frameworks for use across the Zelle® partner network.
- Commission, participate in, and synthesize user research and usability testing to ground design decisions in real behavior.
- Proactively identify design risks, edge cases, and systemic issues, and drive resolution across product, engineering, strategy, compliance, and partner teams.
Minimum Qualifications
- 8+ years of UX/product design experience, with a portfolio showing leadership‑level craft and strategic thinking across complex products.
- Deep domain expertise in payments or fintech—direct experience with cross‑border, international, or multi‑currency flows preferred.
- Fluency in payment systems: rails, cross‑border mechanics, intermediaries, and compliance constraints that shape user experience.
- Experience designing for platform or network models, influencing partner ecosystems without directly controlling end‑user surfaces.
- Strong visual design sensibility and proficiency in Figma and prototyping tools.
- Exceptional written and verbal communication—clear, precise, and persuasive with non‑design audiences.
- Experience authoring UX guidelines or design standards for external or partner consumption.
Preferred Qualifications
- Experience at a payments network, money transfer operator, or global digital wallet (e.g., Wise, PayPal, Remitly, Western Union, Visa, Mastercard).
- Exposure to stablecoin or blockchain‑based payment infrastructure and its UX implications.
- Design experience for remittance or cross‑border money movement, understanding cultural dimensions of sending money internationally.
- Familiarity with compliance UX patterns: KYC/AML flows, sanctions screening, disclosure requirements.
- Prior design leadership experience: guiding designers, running critiques, setting workstream direction.
- Webflow or front‑end familiarity (HTML/CSS) as a strong bonus.
What We Value In This Hire
- Sets direction and frames problems while staying connected to craft details that make experiences trustworthy.
- Deep intuition for the human dimension of cross‑border payments, including the anxiety and trust involved when sending money internationally.
- Capacity to navigate long‑term complexity—regulatory constraints, partner dependencies, technical infrastructure—with patience and rigor.
- Ability to be the design voice among bankers, engineers, and compliance officers without losing the user focus.
- Intrinsic motivation to bring the trust and simplicity of Zelle® to cross‑border payments.
Physical Requirements
Work is primarily sedentary, requiring extensive use of a computer and sitting for periods of approximately four hours. Occasional standing, walking, kneeling, and reaching may be required, and the ability to lift up to 10 pounds occasionally. Must have visual acuity and dexterity to view, prepare, and manipulate documents and office equipment, and communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements with or without reasonable accommodation.
Pay Scale
Phoenix, AZ / Chicago, IL: $131,000 – $160,000 per year.
New York, NY / San Francisco, CA: $157,000 – $192,000 per year.
Candidates are eligible for a discretionary incentive plan and benefits.
Benefits
- Healthcare Coverage—competitive medical (PPO/HDHP), dental, and vision plans.
- 401(k) Retirement Plan—100% company match on first 6% deferral immediately upon eligibility.
- Paid Time Off—flexible time off for exempt employees and generous PTO for non‑exempt employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave.
- Maven Family Planning support—including fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains, and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and affirms support and promotion of equal employment opportunity and affirmative action in accordance with all applicable federal, state, and municipal laws. The company prohibits discrimination on other bases such as medical condition, marital status or any other factor irrelevant to the performance of employees.
#J-18808-Ljbffr