PRP Coordinator/Administrative Assistant (On-Site)

Essential Functions
The PRP Coordinator is responsible for coordinating the intake and referral process for new clients as well as submitting billing for the services provided through the agency.

Responsibilities

Providing information to and addressing inquiries from clients, family members, and providers about program services, intake processes, and eligibility

Managing referrals and documentation which includes screening intake requests, preparing intake packets, gaining authorizations, checking EVS for active coverage, and sending and receiving medical releases.

Assist clients and providers in closing authorizations as warranted

Communicating with clients, providers, and therapists regarding referral status

Maintaining a referral tracker daily by updating intakes and client status

Enter client information into electronic medical records system to activate, and provide needed data

Research and assist in absolving program billing rejections from Medical Assistance

Maintain, update, and distribute staff contact lists

Act as an agency liaison to manage and coordinate with community referral sources

Cover the front office duties and assist with other clerical duties in the absence of staff.

Performing other duties as needed in accordance with the agency mission and values

Skills

Proven experience as an office administrator, office assistant or similar position

Effective written, oral communication skills and interpersonal abilities

Familiarity with office management procedures and basic accounting principles

Excellent knowledge of MS Office

Experience

Bachelor's degree in Healthcare Administration, Business Administration, Health Services Administration, Psychology, Human Services, Social Work, or a related field required.

Minimum of two (2) years of administrative experience, preferably in a healthcare or behavioral health setting.

Experience with intake coordination, insurance verification, authorizations, medical billing, or electronic health record (EHR) systems preferred.

Experience working with Maryland Medicaid/Medical Assistance and EVS is preferred.

Strong customer service and organizational experience required.

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at recruiting@btstservices.com.

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