3DX L3 Support Engineer

Introduction

The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code and platform configurations as code.

Required Skills & Qualifications
Advanced troubleshooting skills for 3DEXPERIENCE platform incidents that cannot be addressed by Level 1 and Level 2 support teams.
Experience in debugging, patching, and enhancing custom-developed components, including JPOs, MQL scripts, Python utilities, Triggers, and EKL rules and checks.
Ability to maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, ACLs, and UWA/Native Widgets.
Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues, delivering permanent corrective actions and architectural recommendations.
Prior work experience at client or in client's Industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications

Experience with multi-PLM environments, like 3DX and Teamcenter.
Hands-on experience with DevOps tooling (Jenkins, Git, Bitbucket, Artifactory) for PLM code versioning, build, and deployment automation.
Active Dassault Systèmes certifications in 3DEXPERIENCE development, administration, or platform management.
Day-to-Day Responsibilities

Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents within defined SLAs.
Interface directly with Dassault Systèmes Support by raising and managing Service Requests for confirmed product defects.
Support deployment of Hot Fixes, Fix Packs, and Function Releases, contributing to impact analysis, regression validation, and cutover planning for platform upgrades and migrations.

For immediate consideration please click APPLY to begin the screening process with Alex.