Customer Experience Team Lead - Hybrid 24/7

Eversource Energy is looking for a leader for our Customer Resolution Specialists and Social Customer Care teams in Windsor, Connecticut. This role involves ensuring an exceptional customer experience and compliance with policies.
The ideal candidate brings 5+ years of customer service experience, strong analytical skills, and familiarity with call centre technology. Join Eversource to foster an engaging work environment and support customer satisfaction through effective leadership.

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