Winter 26/27: Athletic Club Front Desk Agent

Athletic Club Front Desk Agent

Seasonal
Compensation: Proposed hiring rate of $18.50 to $19.80+, actual pay will be adjusted based on experience.
Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc) also available.
Job Summary

Perform tasks involved in the day-to-day operations of the athletic club front desk, insuring the highest degree of customer satisfaction.
Essential Duties and Responsibilities

Greet and check in/out members and guests in a friendly, helpful, and welcoming manner.
Verify club status for lodging guests and membership status for all members.
Interact with members and guests in a warm and friendly manner.
Offer clear directions including use of locker key and location of locker rooms, pool, and cardio equipment to all lodging guests.
Provide exceptional guest service by insuring a friendly and welcoming atmosphere for members and guests.
Maintain key security and coordinate dispensing of lockers.
Maintain an organized pro shop, front desk, storage room, and lobby area.
Monitor towel bin and locker room cleanliness.
Maintain a fully stocked towel supply. Fold towels as needed.
Wipe down weight equipment daily; clean racquetball courts as needed.
Price and sell pro shop merchandise.
Assist the front desk foreman in maintaining a fully stocked pro shop.
Up sell massage & facials.
Schedule and coordinate massage, facial and racquetball court appointments accurately.
Open and close club, performing all procedures outlined in the front desk operations manual.
Monitor and secure adequate front desk and operations supplies.
Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank.
Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor.
Demonstrate a willingness to function as part of a team.
Be available to work a flexible schedule throughout entire employment including holidays.
Assist foreman, club supervisor in training new front desk personnel.
Assist foreman, club supervisor and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards.
Promote open and positive lines of communication among fellow staff members.
Demonstrate knowledge and understanding of all club memberships, products, and programs making appropriate recommendations for prospective members.
Complete the membership process and membership applications accurately.
Actively promote club programs and services to members and guests.
Act as an ambassador for our club programs as well as for Copper Mountain Resort.
Execute club emergency plan when necessary. Assist management in emergency situations.
Assist in the maintenance of Pool, Hot Tubs, Sauna, Steam Rooms when needed
Attend regular staff meetings.
Guest Service Duties

High degree of contact with members, guests, and homeowners. Often in contact with front desk, maintenance, housekeeping, and other Copper Mountain departments.
Other Duties as Assigned

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.
This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.
Supervisory Responsibilities

Assist in training new employees
Personal Attributes

Is honest and has the highest integrity
Is able to handle and manage confidential information
Professional appearance. Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of Core Values
Sets the example for others and is above reproach
Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
Can handle fast paced, potentially high-pressure environment
Is flexible with hours and days of work
Is able to work any hours of the day, any days of the week
Prioritizes and re-prioritizes personal time and work, to have good balance in life
Is very organized
Is a self-starter and can stay on task and work unsupervised to complete all daily tasks
Strong ability to multi-task
Enjoys a high degree of contact with members, guests and homeowners.
Basic Requirements

Must be able to lift and carry items up to 50 lbs.
Able to work early morning and late evening hours while staying alert and focused.
Extended periods of standing is required
Must be at least 18 years old
Comfortable working alone
Preferred Experience and Special Skills

High school diploma preferred
Previous experience in a customer service oriented position, preferably in an athletic club and/or spa or hotel/resort setting.
Cash handling and general computer skills important.
Knowledge of Visual One, Excel, Publisher and Word preferred.
Excellent communication, organizational and customer service skills.
Must be friendly, outgoing and enjoy a high degree of customer contact.
Must be a self-starter and be able to work unsupervised while still maintaining Copper Mountains high level of Guest service.
CPR/first aid training is advantageous.