(USA) Principal, UX Designer -AI at San Bruno, California

Principal, UX Designer - AI Shopping

San Bruno, CA: $143,000 - $286,000/yr Sunnyvale, CA: $143,000 - $286,000/yr Regular/ Permanent Salaried
Position Summary...
Role summary: The Principal, UX Designer - AI Shopping leads the development and enhancement of user experience strategies by conducting comprehensive research, including user interviews and journey mapping. This role collaborates closely with cross-functional teams and stakeholders to translate insights into innovative design solutions that improve customer interactions. The position requires expertise in prototyping, usability testing, and visual design to create scalable, user-centered products. The Principal Designer also drives continuous improvement by evaluating emerging trends and ensuring alignment with business objectives, fostering effective partnerships to deliver exceptional user experiences across digital platforms.
About the team: At Walmart, we're reimagining the future of shopping through AI-powered, agentic experiences that help customers discover, decide, and purchase more easily-wherever they are. Our team focuses on building intelligent shopping journeys with Sparky-our AI super agent-on Walmart platforms as well as through strategic partner ecosystems like ChatGPT, Gemini. We have a rare opportunity to shape how millions of people shop using AI. We're looking for a creative, talented Principal UX Designer who can coalesce complex systems-LLMs, agents, APIs, and human workflows-into intuitive, human-centered experiences, while also raising the bar for craft, strategy, and design culture across the organization.
What you'll do:
Design best-in-class AI shopping experiences with a high bar for craft and usability
Shape agentic shopping journeys where AI proactively assists customers across discovery, decision-making and purchase
Design experiences that span Walmart-owned surfaces and 3rd party AI platforms (e.g., ChatGPT, Gemini), ensuring consistency, trust, and brand integrity
Partner closely with product managers, engineers, data scientists, and UXR to translate AI capabilities into meaningful customer value
Balance user needs, business goals, and technical constraints in a rapidly evolving AI landscape
Rapidly prototype, test, and iterate on concepts in a fast-paced environment
Champion design thinking and responsible AI principles throughout the organization
What you'll bring:
Mastery across a wide spectrum of design disciplines, including visual, interaction, and systems design
The ability to clearly communicate and negotiate complex, AI-driven flows through compelling narratives, designs, and prototypes, both to internal partners as well as external partners
A strategic mindset with the ability to envision future states with north star experiences, and a systems-thinking approach to simplifying highly technical and ambiguous problem spaces for quick iteration and learning
Experience facilitating design sprints, workshops, or research sessions across cross-functional teams
Comfort with ambiguity-especially in emerging spaces like AI, automation, and agentic behavior
A human-first mindset: you are authentic, empathetic, and skilled at building alignment
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science
Primary Location... 809 11th Ave, Sunnyvale, CA 94089-4731, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.