Client Relationships Manager

Job Summary
The Client Relationships Manager will forge robust client partnerships and foster strategic business growth. This role will provide a proactive approach to account management; anticipating client needs and positioning the company as a valuable partner. The Client Relationships Manager will be responsible for maintaining existing client relationships and identifying opportunities to drive growth and retention.

Primary Duties and Responsibilities

Responsible for managing strategic business relationships and providing ongoing support to customers

Lead development of product/service training and education materials for new and current clients to increase product knowledge and utilization

Analyze customer data, business environment, and industry trends to improve customer experience, identify trends and opportunities for improvement

Partner with the Sales team to determine any upsell opportunities for current customer book

Identify key customers and list action steps to manage those relationships to drive business growth and retention

Work closely with sales, product, and operations teams to align customer relationship initiatives with strategic business goals

Review customer issues and concerns and seek to improve the customer experience

Additional Responsibilities

Additional duties as assigned

Critical Competencies

Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, delivers results, seizes more opportunities than others

Enthusiasm & Passion - Communicates a compelling and inspired vision of core purpose, focused on the future, inspires others to take the journey, sparks passion and creativity among those around them

Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer's business, anticipates customers' needs, and sets high standards for customer service

The Individual

Strong verbal and written communication skills

Ability to establish and maintain long-term relationships, in person and over the phone

Good organizational skills including the ability to manage multiple parallel tasks and set priorities

Strong critical thinking and problem-solving skills

Qualifications

Bachelor's degree

3-5 years of experience in a client-facing role such as sales/relationship management, client relations/experience, or account management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's affirmative action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.

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