Audio-Visual Service Technician

Denver, CO, 355 Inverness Drive South, Englewood, Colorado, United States of America

Job Description
At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Audio-Visual Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing:

You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity

Provide technical support and training to clients on the operation and functionality of AV equipment

Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability

Assist in documenting service procedures and service-related activities

Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

Previous experience in the service or installation of AV systems

Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques

Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS

Ability to work independently, be self-directed and make sound decisions based on customer satisfaction

Excellent communication skills with a customer service-oriented approach

Ability and willingness to travel to customer sites

CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?
At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

Benefits
At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Healthcare, vision & dental coverage to keep you and your family well

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars

Employer-paid life and disability insurance for added peace of mind

401(k) with company match to invest in your future

Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success

Tuition reimbursement and ongoing learning opportunities to support your growth

Employer-paid employee assistance program to care for your physical, mental, and financial health

Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

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