Director, Concessions

Director, F&B Operations

The Director, F&B Operations is a hands-on leadership position supporting food & beverage operations for the New Hampshire Fisher Cats. This individual will play a key role in executing concessions operations at the club level while developing the skills and experience necessary to step into a future F&B leadership role within the DBH portfolio. This position is embedded within the New Hampshire operation and will contribute directly to day-to-day concessions execution, team development, and overall fan experience. While the role carries a Director title, it is designed as a high-impact development opportunity, with the expectation that the individual will grow into a full concessions leadership role as opportunities arise across DBH-operated clubs.
Essential Duties & Responsibilities

Game Day & Event Operations

Support and execute all aspects of concessions operations during games and events, including staffing, setup, service, and breakdown
Act as a visible, hands-on leader during events to ensure smooth, efficient operations
Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction

Operational Support & Execution

Partner with club leadership to support overall concessions performance, including staffing plans, inventory, and service execution
Assist in maintaining high standards for food quality, cleanliness, safety, and presentation
Help identify operational gaps and implement solutions to improve efficiency and consistency

Staffing, Training & Development

Assist in recruiting, onboarding, and training concessions staff and supervisors
Provide day-to-day coaching and feedback to part-time and full-time team members
Support the development of strong frontline leadership within the concessions operation

Business & Financial Exposure

Gain experience in key business functions including labor management, cost control, and revenue optimization
Assist in tracking performance and identifying opportunities for growth and improvement
Support implementation of promotions, menu updates, and operational initiatives

Leadership Development

This role is part of DBH's broader effort to build a strong pipeline of food & beverage leaders. The Director, Concessions will:
Develop a comprehensive understanding of concessions operations within a high-volume sports environment
Build leadership and management capabilities through hands-on experience
Gain exposure to DBH standards and operational expectations
Be considered for future Director, F&B or equivalent leadership roles within the DBH portfolio as positions become available
Qualifications

36+ years of experience in food & beverage, hospitality, or venue operations
Prior supervisory or management experience required
Experience in high-volume environments (sports, entertainment, hospitality, or similar) preferred
Strong attention to detail with a focus on execution and guest experience
Excellent communication skills and a hands-on, team-first leadership style
Desire to grow into a senior leadership role within a multi-unit organization
Willingness to relocate in the future for advancement opportunities
Competencies

Execution-Focused: Delivers results in a fast-paced, live-event environment
Leadership Potential: Demonstrates ability to lead, coach, and influence others
Adaptability: Comfortable navigating changing priorities and operational needs
Problem Solving: Proactively identifies issues and implements solutions
Team-Oriented: Builds strong relationships across departments
Growth Mindset: Motivated to learn and take on increased responsibility
Why Join the Fisher Cats & DBH

Opportunity to gain hands-on experience in a high-profile Double-A environment
Clear pathway to a long-term leadership role within the DBH portfolio
Exposure to best practices across a multi-club organization
Be part of a team focused on delivering exceptional fan experiences
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.