Overview
As the Director of Aftermarket Sales, you will be responsible for managing revenue growth and customer satisfaction, while leading business development efforts in the aftermarket sales and support markets. You will cultivate new and maintain existing relationships with our customer base worldwide, ranging from general and business aviation.
Responsibilities
- Develop and cultivate customer service initiatives to drive increased sales and expand repair and overhaul services.
- Coach, develop, motivate, and mentor direct reports.
- Use effective sales strategies and competitive intelligence to analyze industry trends.
- Identify opportunities and present strategic ideas for acquiring new services.
- Negotiate and administer long‑term contracts and agreements to establish positive, long‑term partnerships and programs.
- Plan, coordinate, manage, and direct operations and functions using sound business and management principles, judgments, and decision‑making.
- Collaborate with cross‑functional teams to meet customer requirements.
- Travel up to 50–70% annually to meet business needs.
Qualifications
- Bachelor’s degree in business administration or a related field.
- Minimum 5 years of direct supervision experience with strong leadership abilities.
- Minimum 10 years of aviation experience in business development, customer support, or program management.
- Comprehensive knowledge of the aviation aftermarket ecosystem (spare, repairs, MRO, support services).
- Strong analytical, negotiation, and marketing skills.
- Hands‑on experience with CRM software.
- Proficiency with Microsoft Office.
- Strong attention to detail.
- Organized, focused, and results oriented.
- Problem‑solving with critical thinking and prioritizing skills.
- Excellent verbal, written, and interpersonal communication skills.
Preferred
- FAA A&P and/or Pilot’s license.