Program Manager - Located in Weatherford, OK

Overview
Program Manager (PM) provides leadership, support and resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. The PM supports company SOPs and protocols and uses problem solving, process improvement, leadership, communication and team building to benefit patients and staff.
Responsibilities
Leadership and Management
Base Leadership: Takes responsibility for the overall integrity of the team and team building, providing team leadership and guidance.
Responsible for the development of the annual base budget and Performa.
Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
Crew Management: Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
Participates in the hiring of base operations personnel and provides guidance in annual performance evaluations for base staff.
Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
Customer Service
Responsible for customer mapping to understand customer goals and required deliverables.
Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
Manages customer relations to include in-region business development, communication and contract management.
Oversees base marketing and public relations needs. Fiscal Management/Marketing
Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
Responsible for appropriate and measurable financial plan(s).
Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.
Other
Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
Coordinates and manages the local leadership team meetings.
Qualifications
Experience
Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is highly desirable.
One (1) year management or supervisory experience.
Ability to design, execute and measure an effective business and marketing plan.
Education
Bachelor's degree or equivalent knowledge and experience preferred.
Candidate must live within 70 miles of this location.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information About This Job
Check out our careers site benefits page to learn more about our benefit options.

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