Associate Account Manager

The Associate Account Manager will be the frontline driver of revenue growth - activating new customers, expanding existing accounts, and winning back customers who've gone elsewhere. This position will use a proven sales methodology to teach customers about hidden costs, tailor solutions to their specific needs, and confidently guide them to better purchasing decisions. This is strategic, consultative selling position, becoming a trusted advisor to businesses that rely on paper, packaging, and wide format printing materials to run their operations.

(This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions

Execute disciplined, high-volume outbound calling, email, and social campaigns to engage prospects, dormant accounts, and expansion opportunities with compelling value propositions

Proactively engage, manage, and grow by reactivation a portfolio of lapsed, churned, or lagging performance accounts to manage full sales cycles from initial contact through negotiation, close, and re-order purchase establishment

Challenge customer assumptions and teach new perspectives on their business problems using insights and industry knowledge to uncover latent opportunities within accounts

Increase order size and frequency by teaching customers about inventory optimization, bulk purchasing advantages, other consolidation benefits, and total cost implications beyond unit price

Drive pipeline velocity by qualifying, advancing, and steering momentum in sales efforts toward close

Develop and deliver customized solution presentations tailored to specific stakeholder priorities

Prepare accurate quotes, proposals, and programs based on customer requirements and margin targets

Maintain and update CRM, sales automation, and other tools with accurate account information, activities, and sales forecast

Build and manage a qualified pipeline representing 3-4x quota coverage

Collaborate with operations, logistics, and customer service teams to ensure seamless order fulfillment

Achieve or exceed monthly and quarterly sales quotas for revenue and margin

Stay current on product knowledge, industry trends, and competitive landscape

Participate in sales training, coaching sessions, and team meetings

Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes.

Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements

Prepare and present regular performance reports, insights, and recommendations to leadership

Other duties as assigned.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience

Bachelors degree in business, marketing, or a related field, or equivalent experience preferred

2+ years of B2B inside sales experience with a track record of consistently exceeding quota

Experience or working knowledge of Challenger Sales Methodology

Proven success in scaling inside sales organizations in a B2B environment

Proven track record of managing teams to achieve revenue and margin targets

Excellent people and relationship skills.

Proven attention to detail.

Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools

Ability to multitask and prioritize workload.

Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.

Must be able to efficiently use a Windows-based computer.

Ability to prioritize and complete assignments accurately and in a timely manner.

Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.

Strong interpersonal, organizational, oral and written communications skills.

Must be able to read and communicate in English, for safe and effective performance of the job and business operations.

Must be able to work alone, and with a team.

Must be able to pass a drug screen and criminal background check.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Regularly required to walk and stand continuously for long periods of time.

Talk or hear, both in person and by telephone.

Reach with hands and arms.

Specific vision requirements include close vision, distance vision and the ability to adjust focus.

Lift up to 25 lbs.

Mental Demands

Regularly required to use written and oral communication skills.

Will interact regularly with managers and staff.

Must be able to work independently with little supervision.

Employee works under typical office conditions, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.

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