Live Operations Support - Remote

Live Operations Support
We are currently seeking Live Operations Support for a prominent client of ours. This position is fully remote.

Job Description

Pay: $23.80/hr (W2)

Full-time, 40 hours/week

7-month assignment through end of year with potential for extension based on performance and business need

Multiple scheduled available; weekend availability is required

EST hours, Mon – Fri

PST hours, 11AM onward, Mon – Fri

CST hours, Sat – Wed

You will support daily operations and quality management across delivery and fulfillment workflows

Monitor and troubleshoot fulfillment challenges before they become widespread

Interact regularly with customers, merchants, and employees

Execute and provide feedback on standard operating procedures and internal operational tools

Assist with launching and supporting pilot initiatives and operational improvements

Qualifications

2+ years of last-mile logistics or live operations support required

Experience in high-visibility delivery/logistics environments such as FedEx, UPS, or similar strongly preferred

Strong troubleshooting and problem-solving skills

Excellent verbal communication and attention to detail

Experience with Slack and Google Workspace preferred

Bilingual Spanish skills are a plus

High school diploma or GED required

Call center backgrounds will not be considered

We offer a referral bonus for any candidate hired.

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