Communications Manager

Overview
Position Summary

The Communications Manager is responsible for engaging audiences of The Center for Family Support across all communications channels. In collaboration with Development, Human Resources, Program, and Executive Teams, create content to communicate CFS’s mission, values, priorities, programs, employment opportunities, activities, and initiatives.

Job Title

Communications Manager

Location

New York - Main Office

Department

Development

Reports to

SVP of Development

FLSA/Status

Exempt/Full-Time

Responsibilities

The Communications Manager will create messaging and materials for all CFS target audiences, including program participants and their families; care managers, support coordinators, and families looking for support; CFS staff; employment candidates; donors, vendors, and Board members; and government, funding and community partners.

The content and messages created will position CFS as a leading I/DD organization that is person-centered; advocacy oriented; innovation and technology leaders; collaborative; staff development focused; and thought leaders in the I/DD field.

Develop and execute multi-channel communication strategies that elevate CFS’s mission, strengthen brand identity, and engage diverse audiences including participants, families, staff, donors, and community partners.

Create compelling written, visual, and video content for WordPress websites, Constant Contact email campaigns, social media platforms, and internal communication channels to ensure consistent, mission-aligned messaging.

Translate program impact, participant experiences, and staff achievements into authentic stories that highlight CFS’s person-centered values, innovation, and leadership in the I/DD field.

Maintain and strengthen CFS’s brand across all materials; develop templates, style guides, and CFSNJ-specific branding to ensure cohesive, professional, and accessible communication.

Produce and edit video content featuring participants, staff, and community partners; leverage multimedia to enhance engagement and expand CFS’s digital presence.

Manage WordPress site updates, optimize user experience, and build targeted Constant Contact email campaigns that support recruitment, fundraising, and organizational visibility.

Plan, schedule, and analyze social media content; use data insights to increase reach, engagement, and audience growth across platforms.

Design and distribute clear, timely internal messaging, including newsletters and staff updates; strengthen organizational culture and reinforce mission and values.

Partner with Development, HR, Program, and Executive Teams to gather information, align messaging, support recruitment, and advance organizational initiatives.

Cultivate relationships with donors, vendors, government partners, and community organizations; highlight partnerships and support stewardship efforts through strategic communication.

Oversee timelines for campaigns, newsletters, events, and publications; ensure consistent content flow and timely delivery of communication materials.

Design and produce brochures, flyers, reports, and event materials that support program needs, recruitment efforts, and fundraising initiatives.

Apply knowledge of intellectual and developmental disabilities, person-centered practices, and sector-specific terminology to ensure accurate, respectful, and empowering communication.

Demonstrate strong command of Microsoft Office 365, graphic design tools, video editing software, and digital communication platforms to produce high-quality content.

Engage staff, participants, and families with empathy and professionalism; build trust and foster open communication across the organization.

Operate as a self-starter who anticipates needs, manages competing priorities, and adapts to evolving organizational goals with sound judgment.

Maintain strong attention to detail, meet deadlines, and ensure high-quality execution of all communication projects.

Uphold ethical standards, protect sensitive information, and represent CFS with professionalism in all internal and external communications.

Qualifications

Bachelor’s degree preferred.

4+ years of experience in communications and marketing.

Knowledge and experience with the intellectual and developmental disabilities or related field preferred.

Experience with video editing, website maintenance, graphic design, social media, and email marketing.

Strong interpersonal and writing skills.

Desire to build external relationships.

Strong collaborative partner.

Understand the I/DD landscape.

Self-starter and goal driven.

Organized with strong follow-through on tasks and goals.

Positive attitude, mission-driven, good listening ability.

Excellent working knowledge of Microsoft Suite.

Compensation
USD $70,000 - USD $80,000 / Yr.

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