Customer Experience Insights Strategist

U.S. Bank is seeking a Customer Experience Insights Consultant to analyze customer feedback and data in Business Banking. In this role, you will partner with cross-functional teams to turn insights into actionable strategies that enhance the client experience. Ideal candidates will have a Master’s degree or equivalent work experience along with over 10 years in project management.
Key responsibilities include developing insights, reports, and dashboards to support business initiatives. The position offers a hybrid/flexible work schedule requiring in-office attendance for part of the week.

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