Account Specialist

Job Summary
Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager.

Major Job Functions Frequency or % of Time

Account Management 20%

Phone, Meetings & E-mail support 60%

Research & Problem solving 20%

Responsibilities
Key Accountabilities:

Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested)

Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.)

Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external)

Ability to accurately communicate customer requirements with prompt and timely resolution of problems.

Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys.

Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.)

Completion of action items from customer meetings/emails

Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation)

Responsible for completing various requested Boeing tracking activities

Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager.

Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity.

At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned.

Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Qualifications
Minimum Requirements:

High school diploma or equivalent

At least 1-2 years of previous customer service experience

Solid computer skills, beyond the basic level

Strong attention to detail

Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer

Self-starting, dependable, accepts ownership, drives own goals/performance

Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Compensation
$19.80 - $26.79

Benefits Overview

Medical, Dental, Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) or RRSP programs with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal Opportunity Employer
Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

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