Account Manager - Southern CA

Account Manager The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborating and coordinating effectively with internal partners to ensure optimal resource deployment.
Responsibilities Develop and grow the assigned territory by executing strategic sales plans, achieving sales quotas, maintaining existing business, acquiring new customers, promoting new products, and consistently meeting activity, funnel, and financial performance targets.
Conduct regular sales calls, identify customer needs, recommend tailored product solutions, negotiate pricing, and provide marketing recommendations that support customer business growth and increased demand for Phonak products.
Build and maintain strong relationships with existing and prospective customers by delivering product demonstrations, onboarding new accounts, providing group and individual product training, and ensuring exceptional customer support and satisfaction.
Collaborate closely with Regional Directors, Regional Key Account Managers, Business Development Managers, Customer Trainers, Inside Sales, Marketing, and other cross‑functional teams to maximize territory performance, coordinate key account initiatives, transition new accounts, and support complex customer needs.
Deliver comprehensive clinical and product training, including hearing aid fitting, fine‑tuning of products and software, troubleshooting difficult fittings, and coordinating trainer deployment to optimize customer outcomes.
Represent Phonak at national and regional meetings while serving as a trusted business partner to customers and supporting territory growth through professional engagement and relationship management.
Maintain accurate documentation of customer interactions in Salesforce/CRM, complete timely expense reporting in Concur, comply with all company policies and applicable local, state, and federal regulations, and perform additional responsibilities as assigned.
Traveling Requirement Travel up to 75%, candidate must reside in assigned territory.
More about you Bachelor's degree required; Master's degree or Au.D. preferred.
Strong knowledge of hearing instrument (HI) technology and industry practices, with previous experience independently supporting patients; experience in the hearing healthcare industry and/or business consulting is preferred.
Action‑oriented, results‑driven professional with strong initiative, accountability, sound judgment, adaptability, and the ability to drive change while remaining curious, courageous, and focused on long‑term success.
Demonstrated ability to work independently while applying technical expertise to support customer and business needs in a dynamic environment.
Proficient knowledge of hearing instrument technology and industry best practices, with experience fitting Phonak hearing technology considered an asset.
Strong proficiency with CRM systems and Microsoft Office applications to effectively manage customer relationships, reporting, and business activities.
Excellent organizational and professional skills with the ability to develop talent, take ownership of responsibilities, and consistently deliver high‑quality customer support and business results.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.
Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!
What we offer Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
This role's pay range is between: $100,000/yr - $125,000/yr. This role is also commission eligible.
How we work At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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