Participant Experience Coordinator

Participant Experience Coordinator
Full Time Clerical, Owensboro, KY, US. 8 days ago Requisition ID: 2528

Join BoldAge PACE and Make a Difference!

Why work with us?

A People First Environment:

We make what is important to those we serve important to us.

Make an Impact:

Enhance the quality of life for seniors.

Professional Growth:

Access to training and career development.

Competitive Compensation

Generous Paid Time Off

401K with Match*

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Medical/Dental

* Match begins after one year of employment

Job Summary
Responsible for the front desk in the lobby at the PACE center. Greet all participants, families, and visitors that enter the center with complete customer service skills; provide guidance and direction to all participants, families, and visitors; assist with check-in of participants as they arrive with identification process and when they leave; answer the telephone, screen and direct calls, take and relay messages, and schedule appointments as requested by the Center Director or clinic personnel; monitor security system access alarms, call bell alarms and cameras; prepare and process routine correspondence, file and store records for efficient retrieval; assume independent work projects whenever possible in support of the operations of the Center; and report identified safety issues such as hazardous environment.

Essential Duties and Responsibilities

Provide receptionist support to the PACE center.

Answer the telephone, screen and direct phone calls, take and relay messages.

Prioritize work independently with minimum supervision.

Order incontinence supplies, center supplies and office supplies as needed.

Prepare and distribute employee and participant ID cards as needed.

Distribute incoming mail and send incoming mail to the business office as needed.

Assist participants with the check‑in and check‑out process to ensure proper identification and supplies that need to be transported to a participant’s home.

Assists participants with their belongings as they arrive to ensure proper labeling.

Assist in calling staff in situations of call outs, need for home care visits, or severe weather situations that may result in closure of the center.

Communicate effectively with administration, all departments, medical staff, participants, community members, and board of directors.

Problem‑solve and follow through on issues to completion.

Participate in team‑oriented processes within the department and assist other support personnel when needed.

Offer sensitivity to the needs of the elderly population.

Maintain confidentiality of all company procedures, results, and information about participants, clients or families.

Maintain a safe working environment; follow safety policies and procedures.

Demonstrate dependability through consistent compliance with scheduled work hours.

Participate in required staff and training meetings.

Perform other duties as required or requested.

Requirements

High school graduate or equivalent required.

Business school preferred or related secretarial experience.

Computer literacy required.

Two years of receptionist experience required, preferably within the healthcare environment.

Complete knowledge of office procedures required.

Desire to work in a healthcare environment with a frail elderly population and their families.

Must have reliable transportation, a valid driver’s license, and the minimum state required liability auto insurance.

Be medically cleared for communicable diseases and have all immunizations up‑to‑date before engaging in direct participant contact.

Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Skills and Abilities

Computer literacy; Microsoft applications, typing skills, appropriate language skills.

Ability to learn and utilize computer software programs adopted by the PACE center.

Sound organizational skills; ability to multitask and accomplish assignments within established timeframes.

Ability to work independently with minimum supervision.

Able to establish and maintain effective working relationships with participants, co‑workers, medical staff, and the public.

Ability to communicate clearly and effectively.

Ability to react calmly and effectively in emergency situations.

Ability to work effectively with culturally, economically, and educationally diverse populations.

Strong customer‑service skills with all encounters.

Equal Employment Opportunity
BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Schedule: Monday through Friday, 8:30 a.m. to 4:30 p.m.

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