Residential Sales Coordinator

Residential Sales Coordinator

Come join our team and open the door to an amazing career at Quality Overhead Door! We have an immediate opening for a Residential Sales Coordinator at our Toledo, OH location.
Quality Overhead Door is the leading garage door company serving Northwest Ohio and Southeast Michigan. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.
Summary

In the role of Residential Sales Coordinator, you will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. The ideal candidate is detail-oriented, enjoys working in a fast-paced environment, and thrives on providing exceptional customer service.
Duties

Coordinate appointments for sales consultations and installations
Work closely with customers and installation teams to ensure projects move smoothly from quote to completion
Enter and maintain customer and job information within company systems
Assist sales representatives with scheduling, follow-up, and project coordination
Communicate with customers regarding appointment confirmations, scheduling updates, and installation timelines
Manage documentation, contracts, and customer records
Support daily office operations and customer service needs
Requirements

Must be at least 18 years old
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency with Microsoft Office and business software systems
Ability to work effectively in a team-oriented environment
Positive attitude and strong attention to detail
Preferred Qualifications

Previous customer service, sales support, scheduling, or administrative experience preferred
Acumatica experience preferred
Skills

Willingness to learn
Strong problem-solving skills
Excellent attention to detail
Customer service-oriented mindset
Adaptability to a changing work environment
Excellent analytical and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Strong communication and interpersonal skills
Work Conditions

Climate-controlled environment
Frequently sitting, standing, bending, and using typing movement
Using a computer and a landline phone throughout the day
Schedule

Monday to Friday, 8:00 am to 5:00 pm
Benefits

We are proud to offer a robust benefits package to our Team Members including:
Competitive salary
Medical, dental, and vision insurance with multiple plan options
Short and Long-Term Disability
Employer-paid Life Insurance with buy-up options
Accident Care
Hospital Indemnity
401(k) with employer match
Generous Paid Time Off (PTO)
Paid holidays
Team member recognition & reward programs
Employee discount on products & services
Core Values

At Quality Overhead, we base our actions on the following core values and request the same from all team members:
Teamwork

– we operate as a team and succeed together.
Grit

– we have the courage, strength, and character to persevere.
Sincerity

– we are transparent and trustworthy.
Development

– we strive for continuous improvement, both professionally and personally