Account Director

As an Account Director on our Client Success team, you’ll be the driving force behind building strong, lasting client relationships while ensuring every program runs seamlessly from kickoff to delivery. You’ll serve as the trusted day‑to‑day lead for your accounts—deeply immersed in each client’s brand, strategy, and goals—guiding internal teams, aligning stakeholders, and bringing ideas to life with precision and creativity. From managing deliverables and leading cross‑functional collaboration to spotting new growth opportunities and optimizing existing programs, you’ll balance big‑picture strategy with flawless execution. This role is perfect for someone who thrives in a fast‑paced, client‑facing environment, enjoys connecting the dots across teams, and takes pride in delivering exceptional work that keeps clients engaged, informed, and excited about what’s next. About Healthcasts
Healthcasts is a fast‑growing healthcare media company headquartered in Palm Beach, FL, operating with a fully remote workforce built on flexibility, innovation, and speed. Since 2001, we’ve become the leading resource “for physicians by physicians,” partnering with top medical institutions and brand leaders to deliver personalized, on‑demand digital content to time‑constrained healthcare professionals. By listening closely to physicians and evolving with their needs, Healthcasts has transformed how doctors’ access trusted information—providing only what they need, when they need it, from the most respected thought leaders in medicine. Essential Duties and Responsibilities Retain Business/Build Relationships Day‑to‑day leadership of account(s): main point of contact to keep client informed of all updates/changes/deliverables Develop and maintain positive and energetic relationships with clients (across levels) Client brand steward - fully emersed in the branding, content and history of the account to be able to initiate projects independently, lead the internal team and make recommendations to clients for future tactics/optimizations of existing programs Lead efforts across all pitched/sold services and ensure alignment with content & design teams Execute Existing Contracts Liaise between all stakeholders (internal teams, vendor partners and clients) to make sure all sold client deliverables are communicated about clearly to all involved, are feasible/possible within timeframe discussed and that teams are accountable for successful delivery Become account go‑to internal resource for determining service deliverable feasibility, constraints, and considerations: owning the master deliverable list/dashboard for assigned client based on what was sold/promised Liaise between clients (pharmaceutical companies, biotech firms, partner agencies) and internal staff to coordinate and manage all logistics of sold programs Work cross‑functionally with internal groups to develop program materials Grow Opportunities Identify and champion new opportunities for achieving client objectives both strategically and from a tactical pull‑through perspective Identify qualitative and quantitative insights to showcase opportunities to clients for incremental program success and re‑sale Leverage knowledge of medical/healthcare marketing to deliver effective client communications, demonstrating expert knowledge of client business, therapeutic area of brand, and appropriate marketing solutions Other Assist with management of media – ensure all contracts are fully executed, all plans are updated as needed and nothing unintentionally “goes dark” throughout the year Assist/ownership of financial reporting – reviewing invoices, delivering monthly trackers (if requested) and quarterly reconciliations (as needed) Day‑to‑day tasks include: Lead assigned client meetings Continuous client communications as account management lead Ownership of project brief for all programs – ensure populated briefs are circulated internally. Gain alignment of details prior to kick off. Confirm all project details & strategies stay true to the approved brief throughout the creation & development of the program. Holding regular cross‑functional kick off meetings to ensure client deliverables are being produced and timelines are being met Review content to ensure it is aligned with client strategies Communicating contractual needs to internal groups and vendor partners Liaise between clients and operations to coordinate and manage all logistics of sold programs Consult daily with operations to ensure clients needs are met Monitor financial management of assigned accounts; provide appropriate support to ensure that accounts are tracking accordingly, guidelines are followed, invoicing is current, and clients are informed Requirements 6–8+ years of experience in account management, client success, or related role (agency experience preferred) Proven ability to manage and grow complex client relationships across multiple stakeholders Strong understanding of healthcare, pharmaceutical, or biotech marketing environments Demonstrated experience leading cross‑functional teams and managing multiple projects simultaneously Exceptional communication and presentation skills, with the ability to influence at all levels Highly organized with strong attention to detail and ability to manage timelines, deliverables, and budgets Experience owning client deliverables from strategy through execution Ability to identify growth opportunities and contribute to upsell or renewal efforts Comfortable working with data, insights, and performance metrics to inform recommendations Experience managing financials including budgets, invoicing, and reconciliations Proficiency working with internal teams, external vendors, and partner agencies Strong problem‑solving skills with the ability to navigate ambiguity and competing priorities Bachelor’s degree required; advanced degree a plus Healthcasts takes your privacy and data security very seriously. For your protection, we will communicate only through Linked‑In, or email from the “HCTGllc” and/or "Healthcasts" domain. #J-18808-Ljbffr