Network Voice - Jersey City NJ

Position: Network Voice engineer

Location: Jersey City NJ

Required Skills:
L3 production support for Cisco Unified Communications:

CUCM (call control, dial plan, device/user provisioning, SIP trunks)
CUC (voicemail, mailbox/user issues, call routing to voicemail)
UCCX (contact center call flows, agent/login issues, basic script/call flow troubleshooting)

Troubleshoot call routing issues, DTMF problems, codec negotiation, one-way audio, intermittent call drops, PSTN reachability, and endpoint/device registration issues.
Perform operational changes: dial plan updates, route patterns, partitions/CSS, translation patterns, device pools, voicemail configurations (as applicable).
Drive Incident/Problem/Change lifecycle and provide RCA for major incidents.
Collaborate with Vendor for end-to-end call flow troubleshooting.
Must-Have Skills

Strong hands-on experience with CUCM, CUC, and UCCX support.
Solid understanding of SIP/RTP, voice routing/dial plans, and troubleshooting using logs/traces.