Lead Product Experience Strategist

Job Title
Lead Product Experience Strategist

Summary
The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end-to-end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.

Required Skills

Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds

Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)

Influence decisions on what to build, change, defer, or stop before development

Define future-state workflows and experience direction that improve efficiency and scale

Partner early with Product and Engineering to challenge assumptions with evidence

Support build vs. buy decisions based on workflow and data impact.

Responsibilities

7 10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management

Strong operational workflow thinking (beyond UI or features)

Proven ability to influence product decisions upstream

Experience quantifying business impact and clearly communicating outcomes

Comfortable influencing without formal authority

Healthcare or other complex/regulated domains preferred

Location
Charlotte, North Carolina

Duration
6 Months

Expected Start Date
Immediate - 2 weeks

Number of Positions
01

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