Account Specialist - Customer Service

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Paid Time Off
We prioritize our employees' well-being by offering a competitive Paid Time Off (PTO) policy, helping them recharge and maintain a healthy work-life balance.

401k With Match
We are committed to our employees' financial futures by offering a 401k plan with a company match, helping them save for retirement and strengthen their financial security.

9 Paid Holidays
Holidays provide a special time to celebrate with loved ones, and we are dedicated to supporting our employees by offering paid time off on select holidays.

We prioritize our employees' health and well-being by offering free dental and vision insurance, ensuring they can maintain their health without financial burden for a happier, healthier workplace.

Flexible Work Schedule
We prioritize work-life balance by offering a flexible work schedule, allowing employees to adjust their hours to better accommodate personal commitments.

Employee Discounts
We want our employees to sleep and save well, which is why we offer exclusive discounts on a wide range of sleep products to help them create a restful, rejuvenating sleep environment without breaking the bank.

Short- & Long-Term Disability
We prioritize our employees' security by offering short-term and long-term disability insurance at no cost, providing peace of mind and protection during unexpected health challenges.

Maternity & Paternity Leave
We support new parents by offering generous maternity and paternity leave, allowing employees to bond with their newborns and transition back to work with flexibility.

Employee Assistance Program
We provide an Employee Assistance Program (EAP) offering counseling and guidance to support our team members through personal and professional challenges, helping them thrive both at work and in life.

Employee Recognition Program
We love to support, recognize, and celebrate our employees for all their hard work with our COMFIE Recognition Program.

Company Celebrations
We cultivate a vibrant workplace culture through regular company celebrations that bring employees together to celebrate achievements, strengthen the team, and create lasting memories.

We support our employees' mental well-being by providing a subscription to the Calm App, offering guided meditations, sleep stories, and relaxation techniques to help reduce stress and cultivate mindfulness.

Supportive of Professional Development
We are committed to our employees' growth and success by offering training programs, workshops, and other resources to empower them to enhance their skills and advance their careers.

Where Work and Fun Rize Together
Our Core Values
At Rize Home, we believe in the comfort of our products and having a phenomenal team. Our company's foundation is built on the extraordinary qualities of each person on our team. These core values are the backbone of everything we do, the principles we work and live by, and the values that support the strongest teams.

Where to find us
Delivering Comfort and Quality Across the U.S.
Our offices, warehouses, and production facilities across the United States create opportunities for talented individuals to join our team, wherever you’re located.

Employee Testimonials
What Our People Are Saying: A Culture of Growth

My 25 years at Rize Home have fostered both professional and personal growth, revealing skills I never knew I had. The collaborative, creative, and innovative culture, along with leadership’s support for new ideas, has created an excellent environment for success.

Ernie, Operations

I've had the privilege of working at Rize Home for nearly 26 years, growing from a maintenance tech to Quality Manager. The company’s culture of collaboration, innovation, and commitment to quality has allowed me to contribute to its success, and I look forward to continuing to be part of this exceptional team.

Chris, Quality Control

Working at Rize Home has been a rewarding experience, with a supportive and collaborative environment that has fostered both my personal and professional growth. I’m proud to be part of a company that values its people, emphasizes work-life balance, and invests in development, and I look forward to contributing to its continued success.

Sarah, HR & Marketing

I’ve worked at Rize for over 30 years, starting on the production line and eventually becoming Warehouse Manager. Rize’s commitment to growth and improvement, along with the respect and value I feel here, makes it easy to come to work every day.

Tony, Warehouse

The people at Rize Home make it an incredible place to work, with everyone supporting each other to provide the best service to customers. I’m fortunate to collaborate with such remarkable individuals and learn from them every day.

Courtney, Warranty

Rize Home is an amazing company with a culture of collaboration and innovation that fosters growth. The team feels like a family, all dedicated to providing the best experience for our customers, and I’m proud to be part of it.

Janet, Customer Experience

Our Commitment to People, Wellbeing, and Growth
Best In Class Workplace
Forward-Thinking Approach to Benefits and Compensation Planning

Comprehensive, Company-Wide Wellbeing Strategy

Remarkably Low Turnover Rates

Strong Employee Voice Through Engagement Surveys

Advanced and Strategic Use of HR Technology

Reduced Healthcare Costs Year-Over-Year

Current Open Roles
Position:

Account Specialist - Customer Service

Location:

Solon, OH

Job Id: 221

# of Openings: 1

The Account Specialist is responsible for providing effective, world-class, customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with tam members within the customer service department. This position will take a proactive approach to service and relationship building with customers.

Primary Responsibilities

Proactively correspond with customers to confirm satisfactory order completion.

Coordinate review of customer inquiries with appropriate internal departments.

Process the opening of new accounts and re-establishment of inactive accounts.

Complete account maintenance steps.

Establish supportive, trusting relationships with sales representatives and retailers in assigned region.

Monitor inventory reports to establish realistic timeframes for customers.

Provide timely feedback to the company regarding service failures and/or customer complaints.

Consistent follow-up on key accounts and as needed on customer issues to ensure resolution.

Facilitate customer inquiries or issues with appropriate internal departments, including working with finance to resolve outstanding payment/credit issues.

Stay up to date and knowledgeable with the company product line.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience.

Maintain positive customer interactions and relationships.

Assist with special projects and perform other duties as assigned.

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