Customer Resolutions Specialist

What you'll be doing day to day

Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.

Resolve customer issues with urgency while balancing the needs of the customer as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.

Collaborate with our store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.

Provide customers with a forum to express their concerns and react in a professional and empathetic manner.

Maintain accurate records of customer resolutions and follow through, negotiate credits and/or discounts based on return policy and incident, and coordinate the return of merchandise with the customer.

Create and support reporting customer resolution metrics to ensure KPIs are being met.

Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.

Qualifications

1 year of call center, sales or customer service experience preferred.

Job Details
Job type: Permanent, full time.

Hours: Hourly role. Retail environment; must have open availability Monday through Sunday.

Pay: $19.96 to $28.20 per hour.

Benefits eligible: Yes.

Benefits

Generous paid time off, holiday and sick time.

WiselyPay – get earned wages up to two days early.

Paid parental leave (up to 16 weeks).

KinderCare tuition discount.

Retirement and bonus plans.

Co‑worker discount, meal deal, and referral bonus.

Pet insurance program.

Education assistance and learning programs.

Safety shoe reimbursement.

24/7 telehealth visits.

Dental and vision plans.

Medical and RX plans (must work minimum 20 hrs/wk).

A fun and inclusive work environment.

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