Installation Scheduler

Overview
The Installation Scheduler position is responsible for assigning, scheduling, and confirming all installation orders for their specific markets, including reviewing all orders for design and pricing accuracy. This position manages the store’s calendar by keeping track of the installer’s daily schedule and availability. This is a full‑time, hourly, non‑exempt position.

This role is based at Closet Works, recently acquired by The Container Store.

Responsibilities

Assigns the customer installation orders to installers

Contacts customers to schedule and confirm installation appointment details

Efficiently coordinates installs based on geography, design complexity, and experience of the installer

Reviews the quality and clarity of space designs and follows up with stores when issues arise

Provides availability to store’s calendars to allow the staff to schedule customer installation orders at the time of purchase

Assists with customer service support when needed

Maintains installation schedules and customer confirmations

Responds quickly, professionally, and accurately to all internal and external correspondence

Consistently arrives promptly to work the assigned schedule

Responsible for maintaining discretion related to all confidential/sensitive company and customer information

Performs other requested tasks and duties

Benefits

Rewarding pay

to recognize the value you bring to the team

Competitive health, dental, and vision plans

to keep you and your loved ones well

401(k) retirement savings plan

with optional investment guidance and assistance offered through Fidelity

Unique "1equals3" website

for easy access to your benefits information and company updates

Competitive sick pay and PTO plan

to ensure you can take time off to recharge and come back feeling your best

Peace‑of‑mind benefits : Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts (FSAs)

Family‑focused support : Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program

Work‑life balance boosters : Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes

Discounts galore : Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance

Recognition you deserve : We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions

Thriving with diversity : Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages

Qualifications

1–3 years of experience in a customer service field required; retail experience a plus

Logistics, planning, or scheduling experience required

Strong communication skills with internal and external customers

High attention to detail and accuracy

Strong interpersonal skills and the ability to relate respectfully, cordially, and freely with others (customers, other employees, and vendors)

Strong computer skills: proficiency in Outlook and Word; Salesforce experience a plus

Initial training and work schedule at The Container Store’s corporate office

Ability to travel 2% of the year, based on the business needs

Ability to work in a constant state of alertness and a safe manner

Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

Knowledge of the retail industry business and passion for following trends in the industry

Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization

Ability to quickly separate the mission‑critical tasks from the lower priority tasks; focuses on the most value‑added projects of the day or week

Flexible, with a positive attitude and passion for knowledge

Strong time management and organizational skills with the ability to successfully manage multiple projects at once

Possesses focused attention to detail while working quickly and accurately under pressure

Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information

Ability to work within and exemplify The Container Store brand, which we describe as matchless, fun, authentic, team, sustainable, life‑changing, unique, trust, and partnership

The Container Store promotes a smoke‑free, drug‑free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.

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