Exceptional Hospitality Starts with You
This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN. As a Director, Emerging Commercial Capabilities, you will support Hilton’s sales, revenue management, call center, and analytics functions. You will report to the Vice President, Pricing and Inventory and lead strategy and opportunity assessment to define commercial capabilities necessary to advance emerging growth brands, regions, and partnerships.
Job Description
As a Director, Emerging Commercial Capabilities, you will support the core areas of Hilton’s "commercial engine" and help achieve profitable growth. Your role includes leading strategy, assessing opportunities, and defining capabilities across multiple global regions and partners.
What You’ll Do During a Typical Day
- Recommend and develop solutions for prioritized commercial capabilities and enabling technologies (including Pricing and Inventory) within a matrixed structure, translating needs into scalable recommendations and requirements.
- Partner with Activation, Revenue Management, Brand, Sales, Commercial Performance, Product, and Technology teams to evaluate capabilities across growth categories.
- Seek alignment across regions (AMER, EMEA, APAC) through collaboration with in‑region teams and global partners to ensure solutions are scalable and aligned to enterprise needs.
- Provide frequent verbal and written updates to senior leadership on strategic plans, risk and opportunity assessments, and performance evaluation of initiatives, including project status and recommendations.
- Assess and structure requests into actionable initiatives by defining scope, requirements, dependencies, and recommended next steps.
- Support evaluation of new commercial technologies, software platforms, and external partners to address capability gaps and evolving needs.
- Coordinate vendor research, market scans, competitor benchmarking, demos, and pilot evaluations to inform recommendations and roadmap priorities.
- Support vendor management and negotiations in partnership with internal stakeholders to help ensure solutions meet needs and can scale.
How You’ll Collaborate With Others
- Work with teams including Brand, Commercial, Regional Revenue Management, Sales, Marketing, Product, Technology, and others to understand the commercial need and requirements, and manage relative priorities.
Deliverables You’ll Take Ownership Of
- Build and manage a prioritized roadmap to close critical capability gaps for growth areas of the business, balancing the enterprise needs across the teams above.
You Have These Minimum Qualifications
- Ten (10) years of professional experience.
- Seven (7) years of experience in Pricing, Revenue Management, Product, and/or Commercial Strategy.
- Experience leading and collaborating in a cross‑functional matrixed environment.
- Experience managing multiple simultaneous projects.
- Travel up to 20%.
It Would Be Useful If You Have
- Experience in group Revenue Management (hospitality or airline industries) or in other hospitality, travel, or adjacent service industries with complex commercial environments.
- Experience with Marketing, Loyalty, Sales, and/or Third Party Distribution.
- Experience evaluating vendors and participating in software selection processes.
- Experience building business cases and presenting recommendations to senior leadership.
- Product management experience or experience in commercial enablement, business transformation, or technology integration.
Benefits
- Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40
ight at our world‑class hotels through our Go Hilton travel program. - Own a piece of Hilton – Employee Stock Purchase Program (ESPP) at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support – Dedicated caregiving concierge services.
- Crisis concierge – Single, compassionate point of contact for practical support and emotional care.
- Mental health resources – Free counseling and support through Employee Assistance Program.
- Generous paid time off (PTO).
- Health & welfare benefits – Health plans covering checkups, dental, and glasses.
- Financial security – Retirement plans to help save for the future.
- Benefits availability may vary depending on location and are subject to terms and conditions of each program.