About the role
Flex is entering a pivotal stage of growth where how we tell our story matters as much as the product we build. As the Head of Communications, you will lead the strategy and execution behind Flex’s external narrative, ensuring our mission, product, and impact are clearly understood across media, partners, and the broader fintech ecosystem. You will oversee our PR agency relationship, drive proactive media engagement, and guide the company through high‑stakes communications moments with confidence and clarity.
This role requires both strategic thinking and hands‑on execution, working closely with executive leadership to shape messaging, prepare spokespeople, and ensure Flex is represented thoughtfully in the public conversation. The ideal candidate thrives in fast‑moving environments and is comfortable navigating complex narratives in regulated industries. This role reports to the Chief Marketing Officer and will play a key role in protecting and strengthening Flex’s reputation as we scale.
What you’ll do
- Develop and maintain Flex’s core narrative and messaging framework, ensuring consistency across media, partners, and public‑facing communications
- Own and manage the relationship with our PR agency, setting strategy, briefing priorities, and holding them accountable for measurable outcomes
- Lead proactive media engagement including press outreach, executive profiles, thought leadership placements, and product or company announcements
- Serve as a key partner to executive leadership by preparing talking points, media training, and interview preparation for external engagements
- Act as the company’s communications lead during sensitive or high‑stakes situations, crafting responses and representing Flex with clarity and composure
- Monitor media coverage and industry narratives related to fintech and consumer finance, identifying opportunities to proactively shape the conversation
- Build and scale the communications function over time as Flex continues to grow
Qualifications
- 10+ years of communications experience, with significant time in fintech, financial services, or another highly regulated consumer industry
- Proven track record managing PR agencies and holding them accountable for strategic outcomes
- Experience navigating high‑stakes or adversarial media environments – not just securing coverage in friendly outlets
- A confident and credible spokesperson who is comfortable speaking on the record, on camera, and representing the company publicly
- Ability to translate complex financial products and concepts into clear, human narratives without oversimplifying
- Thrives in fast‑moving environments and is comfortable operating both strategically and hands‑on when needed
Compensation
Flex takes a market‑based approach to pay, ensuring compensation is commensurate with a candidate’s experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
Tier 1 (NYC/Bay Area)
$228,000 - $285,000 USD
Life at Flex
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self‑aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal‑opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on‑site expectations of 2‑3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
For full‑time U.S. employees we offer:
- Competitive medical, dental, and vision
- Company equity
- 401(k) plan with company match
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Free Flex subscription
For full‑time non‑U.S. employees, we offer:
- Competitive compensation + company equity
- Unlimited PTO
Equal Employment Opportunity
As set forth in Flex’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
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