A hospital system in NYC is seeking a Director of Networking & Telecom to lead a team of about 20 individuals.
Responsibilities
- Lead and oversee enterprise voice & data network infrastructure operations (LAN/WAN, cloud, contact center platforms)
- Set and drive infrastructure strategy, roadmap, and modernization initiatives
- Ensure high availability, performance, and security of all network systems
- Partner with AVP IT Ops and other IT leaders to align technology with business goals
- Oversee network engineering, operations, and service management (change, release, QA)
- Drive delivery of major infrastructure projects and continuous service improvements
- Manage vendor relationships, contracts, and technology investments
- Lead and develop a high‑performing team, while fostering a collaborative, service‑oriented culture
- Evaluate and implement new technologies (cloud, SDN, security, collaboration tools)
- Ensure disaster recovery readiness and business continuity planning
- Establish processes, standards, and monitoring to minimize downtime and improve efficiency
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Skills and Requirements
- 10+ years of IT leadership experience, with 7+ years leading complex network infrastructure organizations
- Strong technical background in voice and/or data network engineering
- Deep expertise across:
- Networking (LAN/WAN, routing & switching, SDN)
- Cloud infrastructure (IaaS, public/private cloud)
- Unified communications & contact center/customer experience platforms
- Infrastructure security, monitoring, and automation
- High availability, disaster recovery, and business continuity
- Experience leading both cloud‑based and on‑prem infrastructure environments
- Proven ability to develop and execute infrastructure strategy and roadmaps
- Experience managing large teams (FTE + contractors) and driving high performance
- Strong collaboration skills with cross‑functional IT leaders (security, apps, EUC, etc.)
- Demonstrated experience ensuring availability, scalability, and reliability of enterprise systems
- Bachelor’s degree in Computer Science, Engineering, or related field
- Advanced degree (MS, MBA, or similar)
- Experience in healthcare or hospital environments
- Strong financial, vendor management, and contract negotiation experience
- Exposure to emerging technologies (automation, advanced cloud networking, modern CX platforms)
- Proven ability to lead organizational transformation / modernization efforts
- Executive presence with strong communication skills (ability to translate tech to business)
- Experience building IT standards, metrics, and governance models
- Strong change management and continuous improvement mindset