Head of Operations & Supply Chain
Location: New York, NY
Schedule: Hybrid
Salary: $120,000 – $160,000
Kelly Services is seeking an experienced Head of Operations & Supply Chain for a rapidly growing luxury retail organization in New York City. This is an outstanding opportunity for a strategic, hands‑on operations leader who thrives in a fast‑paced, high‑growth environment.
Reporting to executive leadership, you will oversee all U.S. operations, supply chain, logistics, inventory management, customer service, warehousing, transportation, customs, repair operations, and merchandising while leading a team of eight professionals.
Key Responsibilities
Supply Chain & Inventory Management
- Develop and execute inventory strategies to optimize stock levels across retail, wholesale, and eCommerce channels.
- Forecast inventory requirements and coordinate replenishment with global headquarters.
- Monitor inventory availability, shortages, allocations, and replenishment planning.
- Analyze inventory, sales, and order data while developing KPIs and operational reporting.
- Optimize inventory levels to maximize customer service while minimizing excess stock.
Operations & Logistics
- Lead all U.S. logistics and distribution activities.
- Oversee warehouse operations, inventory control, receiving, shipping, and fulfillment.
- Manage transportation providers for both valuable and non‑valuable shipments.
- Drive logistics cost reduction initiatives while maintaining exceptional service levels.
- Manage customs compliance, import/export documentation, and broker relationships.
- Oversee third‑party logistics (3PL) warehouse operations and performance.
Retail & Merchandising
- Partner with merchandising teams to develop product assortments for boutiques and new store openings.
- Manage retail replenishment and product availability.
- Support visual merchandising initiatives and product allocation strategies.
- Monitor wholesale inventory and recommend actions to maximize sales performance.
Customer Service & Order Management
- Oversee B2B and B2C order management from order placement through delivery.
- Lead customer service operations supporting retail boutiques, wholesale partners, and eCommerce customers.
- Ensure exceptional customer experience through timely order fulfillment and issue resolution.
Repair & After‑Sales Operations
- Lead U.S. repair and after‑sales service operations.
- Coordinate repair workflows, external service providers, transportation, customs, invoicing, and turnaround times.
- Partner with global teams to implement best practices and service standards.
Events & Special Projects
- Coordinate inventory and logistics for luxury events and product launches.
- Manage transportation, security, and product movement for off‑site events.
- Support High Jewelry inventory management and special‑order processes.
Leadership
- Lead, coach, mentor, and develop a team of eight operations professionals.
- Build scalable operational processes to support continued business growth.
- Drive continuous improvement initiatives across all operational functions.
- Partner closely with retail, sales, marketing, finance, merchandising, and global operations teams.
Qualifications
- Bachelor's degree preferred.
- Minimum 5+ years of leadership experience in operations, supply chain, logistics, or inventory management.
- Luxury retail experience required; jewelry, watches, or premium fashion strongly preferred.
- Experience leading teams of four or more employees.
- Strong background in inventory planning, warehouse operations, logistics, transportation, customs, and supply chain management.
- Experience managing third‑party logistics (3PL) providers.
- Knowledge of ERP systems and operational reporting.
- Advanced Microsoft Excel skills.
- Experience with CEGID or M3 is a plus.
- French language skills are a plus.
Ideal Candidate
- Proven leadership experience in high‑growth organizations.
- Strong analytical and financial acumen.
- Exceptional organizational and project management skills.
- Experience improving operational processes and driving efficiencies.
- Outstanding communication and relationship‑building abilities.
- A customer‑focused mindset with an appreciation for luxury products and service.
- Ability to thrive in a fast‑paced, entrepreneurial environment.
- Excellent problem‑solving and decision‑making skills.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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