Director, Shield Core Services Planning & GTM

Director, Shield Core Services

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Description

Core Responsibilities:
Lead planning, operationalization, and go-to-market execution for Shield Core Services across connected home and smart security experiences
Drive service roadmap planning, release coordination, customer tiering, and packaging strategies for Shield offerings and integrations
Identify opportunities to enhance customer experiences through intelligent, proactive, and AI-enabled smart security and home security solutions
Partner cross-functionally with Product, Technology, Operations, Customer Experience, Marketing, Care, and Sales teams to support successful service delivery and execution
Responsible for development of business cases, operational plans, and executive-level strategic recommendations for core service initiatives
Evaluate customer insights, market trends, operational performance, and competitive dynamics to inform service evolution and growth opportunities
Ensure operational readiness and organizational alignment for new service launches, feature rollouts, and ecosystem integrations
Lead, mentor, and develop team members while fostering collaboration and accountability across a highly matrixed organization
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Minimum Qualifications

Master's Degree, MBA preferred, or equivalent experience
Generally requires 10 years of related experience
Experience leading product, platform, service delivery, or go-to-market strategy initiatives
Strong strategic thinking, operational planning, and cross-functional leadership capabilities
Proven ability to influence executive stakeholders and drive alignment across highly matrixed organizations
Experience developing business cases, operational models, and executive communications
Strong analytical, organizational, and problem-solving skills
Familiarity with connected home technologies, smart security solutions, digital services, or consumer technology ecosystems preferred
Experience leading customer-facing launches, service operations, or lifecycle management initiatives preferred
Excellent communication, collaboration, and team leadership skills
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills: Connected Home, Cross-Functional Partnerships, Customer Value Proposition, Go to Market (GTM), Go-to-Market Strategies, Leading by Influence
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your realityto help support you physically, financially and emotionally through the big milestones and in your everyday life.
Education: Bachelor's Degree (Required) While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
10 Years + Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.