Communication Specialist

Posted Tuesday, May 12, 2026 at 6:00 p.m.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job
We are looking for a Communications Specialist that will outline the communication strategies and objectives for delivering the information to the right audience at the right time and through the most appropriate channels. The ideal candidate will review communication materials for content, clarity, grammar, and adherence to the brand voice, and will be creative in approaching different platforms, and effective in getting the information out to the intended receiver.

As a Communications Specialist, You Will…

Develop and write clear, engaging, and targeted content for various platforms, including employee communication, award‑nomination forms, press releases, newsletters, speeches, and marketing materials

Ensure all content aligns with the organization's brand voice and messaging guidelines

Collaborate with departments to create and disseminate internal communications that keep employees informed and engaged promptly

Ensure that all communications are properly disseminated

on the right platform, are easily accessible, and are available within the organization at the right time

Develop communication plans for internal initiatives, events, and announcements

Coordinate with the Regional Communications Specialist on all communication activities intended for the region

Ensure that sharepointe or google folders are updated with new/modified information regarding

Facilitate meetings with internal stakeholders on communication requests

Collaborate with the Employee Experience (EX) team to develop communication plans for internal and external initiatives, events, (such as conferences, webinars, and community outreach initiatives), and announcements.

Organize a communication plan (project tracker included) to execute communication projects efficiently & effectively

Collaborate with the EX team in creating promotional materials using company tools and/or coordinate with the multi‑media specialist or global branding team to design the materials

Conduct surveys and gather feedback to evaluate communication effectiveness

Help improve the organization’s employer branding by enhancing the brand’s identity and reputation

Ensure consistency in messaging across all communication channels Crisis Communication

Collaborate with the Social Media Specialist in monitoring industry trends, competitor activities, and audience preferences to inform communication strategies

Assist in developing crisis communication plans and support management during crisis situations

Coordinate with Global Marketing to prepare statements to media inquiries during crisis Media Relations

Build and maintain relationships with media outlets to secure positive coverage and manage potential crisis

As a Communications Specialist, You Need…

Graduate of Marketing, Digital Marketing, Integrated Communications & Marketing, Advertising, Communications, Media or Public Relations

At least 3-4 years of work experience in communication

Social media savvy and pop culture junkie

Knowledgeable in the technical side of communication

Proficient in Google suite and experience navigating Canva is preferred

Knowledgeable and experienced in managing various communication platforms

Advertising, Event, or Creative Agency experience is an advantage

Photo and video‑editing knowledge and experience is a plus

Excellent written and oral communication skills, including presentation skills

Strong interpersonal and relationship‑building abilities

A team player mentality with an enthusiastic and positive attitude

Self‑motivation with a passion to reach goals

The ability to work both independently and collaboratively with other teams

Strong attention to detail with the ability to work with a sense of urgency

Excellent time management and organizational skills with the ability to prioritize multiple tasks

#J-18808-Ljbffr