Export Operations Manager – International Air & Ocean Freight

Description
Priority Worldwide is an international freight forwarder specializing in complex air and ocean export operations, including time‑critical, regulated, and government‑related cargo. We operate across air, ocean, and intermodal transportation with a strong focus on compliance, operational excellence, and service reliability.

Who We Are
We are seeking an experienced Export Operations Manager to lead a high‑performing export team handling international shipments across air, ocean, and intermodal environments. This is a hands‑on leadership role in a fast‑paced global logistics environment.

The Role
This is a working leadership position where you will manage people, processes, and performance while also stepping into shipments and escalations when needed to ensure seamless execution and customer satisfaction. You will own end‑to‑end international export operations, ensuring compliance, efficiency, and high service standards across all shipments.

What You’ll Do

Lead and support export operations team performance and daily shipment execution

Manage end‑to‑end international export processes from booking through delivery

Act as escalation point for complex shipments and service issues

Ensure compliance with ITAR and other regulated cargo requirements

Coordinate air, ocean, and intermodal export movements

Support team development, training, and workflow optimization

Maintain strong communication with clients, vendors, and internal teams

Track operational KPIs and reporting

Requirements

7+ years of freight forwarding export operations experience required

Prior experience in a team lead or management role required

Strong knowledge of international air/ocean export processes

Hands‑on experience with ITAR or regulated cargo

Experience in high‑volume, fast‑paced export environments

Strong customer service and problem‑solving skills

CargoWise experience strongly preferred

Location & Eligibility
This is an on‑site role based in either

Baltimore, MD or Los Angeles, CA . Candidates must currently reside within commuting distance of one of these locations. Relocation assistance and visa sponsorship are not available.

Compensation

Salary: $85,000 – $120,000 annually, based on experience

Medical, Dental, and Vision coverage

401(k) Safe Harbor with 3% company contribution

2 weeks vacation + 5 personal days

5 work‑from‑home days per month

Paid volunteer time off

Additional standard company benefits

Why This Role
This is a leadership opportunity for an experienced export operations professional who thrives in complex logistics environments and wants to remain close to execution while leading a team. You will have visibility, accountability, and the ability to directly impact service quality, compliance, and customer outcomes in a global logistics environment.

Priority Worldwide is an equal opportunity employer. Hiring decisions are based on qualifications, experience, and business needs.

Compensation details:
$85,000 – $120,000 Yearly Salary

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