Lavori in Grecia! Customer Experts for a Tech Leader

Italian-Speaking Customer Experts for a Tech Leader
Are you passionate about the latest technology and gadgets? Are you fluent in Italian? Work in Greece as a customer expert with a Top Tech Leader!

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Italian customer experience team, to support customers from Italy, after following a complete training by certified instructors.

What you will do:

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Assist customers to manage/secure their account & passwords

Set-up repairs for hardware-related issues

Escalate unresolved cases by contacting 2nd level support Interaction Experts

Maintain high customer satisfaction

What you will bring:

Fluency in Italian

Advanced English knowledge

Familiarity with iOS and/or MacOS, or comparable technology, is preferred

Prior customer support experience would be an advantage

Strong troubleshooting skills

What we offer:

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

State of the art premises, providing a great working environment with relaxing break areas

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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