Customer Onboarding & Experience Analytics Analyst

The Hillman Group in Cincinnati, Ohio, is seeking a Business Analyst for Operational Customer Excellence to enhance customer onboarding and order processing. You will evaluate workflows, partner with cross-functional teams, and manage business requirements, focusing on customer satisfaction.
The ideal candidate holds a Bachelor’s degree and has 3–5 years of experience in business analysis. Strong analytical, communication, and problem-solving skills are essential, and proficiency in tools like Excel and Oracle Fusion is required.

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